Franklin Pizza

I have ordered from this restaurant plenty of times and I’ve always loved everything I’ve ever gotten. I ordered a chicken Caesar wrap the other night just to get home from work and realize there was no chicken in it. So I called and whoever the guy is I don’t know if it’s a manager or a worker refused to give me a refund at first. Then after talking to him about the situation he would only give me a refund if his driver could come pick up the route from my house and see physically that it had no chicken in it. I work in the hospitality industry and as much as people don’t want to agree you never make the customer feel bad for something you messed up on. Or even refuse to work it out with them to get the correct order or even a refund. I was so disgusted with the way I was treated and spoken to I will never order from here again

IF I COULD GIVE YOU ZERO STARS I WOULD ! I called at midnight. got a pizza and wings, the man kept cutting me off when asking for my address mind you (pick up is closed) delivery was my ONLY option with them being just five minutes walk away at this time. driver calls and is in weymouth ?! I call restaurant got hung up on multiple times and told man at night shift she says u told her the wrong place, and i hope my food is not cold. and he said im going to tell my driver not to show up. i said how is that fair that i want to complain if my food is cold because you rushed my off the phone when i asked THREE times if you had my address?! and he said call “somewhere else idgaf”. TRASH SERVICE = PROBABLY TRASH FOOD. 🤌🏼