Kfc

We came here to eat last night, but the lights were off, so we initially thought they were closed. We drove into the drive-thru anyway, since the hours online showed they should be open. As soon as we got to the drive thru, we were happily greeted by one of the nicest people my son and I have ever come across in a drive thru. Like easily top 3, maybe even #1, but it's hard to compare new experiences to those from a while ago. The person was very friendly and welcoming, and a pleasant surprise to what we thought we were going to encounter. She had us pull up and park near the door as they were waiting on the fries to finish. Within a few min (she quoted us 4min, and that seemed about right) she was on her way out the door to bring us the food. She again was still the same as she was in the drive thru, friendly with a smile on her face. From the way she carried herself, it was very clear that she is someone who genuinely cares about providing a good experience. This became even more evident when we got home and opened the food to find that everything was organized, stacked, and neatly placed inside the bag, an attention to detail I honestly hadn't seen before. These subtle actions probably get lost on some people, but as someone who works in Quality, and evaluates employee/customer interactions for a living, they are noticed, and very much appreciated. I can honestly say, it is people like her that make a company what it is, and are the ones with the most power. Their care for the business and the customers are what make people loyal to a brand, which in turn, brings in consistent revenue. It would be wise of companies to realize this, and treat these people accordingly. If I were KFC, I would be doing everything I can to ensure this woman stays with the company for a long time, as people like her are rare.