Starbucks

I’m still rating it 5 stars because the staff is super sweet but this starbucks is super inconsistent. I always ask for extra caramel and apologize for being annoying but ask that they make sure there’s extra. A little less than half the time it’s perfect but the rest of the time there’s barely any. I don’t complain or anything and still come every day but I wish I could count on them to make my drink right, especially when I’m paying extra.

VERY uptight, unwelcoming place on this day . If an employee or manager is having a rough day, then just stay home. Don’t take it out on the customer!! I decided to try them out since they’re equidistant to the one I usually use about 3 x a week. I walked 2-3 feet up from my seat *while eating* to share a detail about my drink order that was being repaired. I wasn’t even walking all the way up. After all, I was still eating. Manager(?) literally moved *toward me to bark at me, jumped all over me about needing my mask first. That’s fine, I understand that, but be kind, will you? If you were afraid, then why are you moving toward me? When people are juggling eating, while trying to get their initial order fixed, wishing they could have a simple meal, sometimes they forget about the mask. A little kindness, a gentle word would do. Next she was freaking out (understatement) AGAIN when I took my mask off AS I was sitting down to eat. She did that while she’s initially at least 25 feet away from me before she moved toward me to bark. That was not the peaceful visit I was hoping for. Only two other customers, also eating and much farther away from my table. Mind you , it was AS I was sitting down. There was not a single kind or welcoming word said to me by this lady, even when she came over to clean the station which was right next to me, much closer than before, while I was eating with my mask off. The only person that was decent and polite, welcoming was the man. I try to get more whip and topping because the drink was so hot that it immediately all melted in. So there was none to enjoy. I’m told by the other female server that I am supposed to be charged an extra $1 or .50 (next tome) **after I already paid extra $ for that in the app. What is the point of even saying that to me when you’re not even trying to charge me now? I deducted that she was responding that way because of operating under the stressful environment with the barking lady.

Poorly trained worker working the register failed to get the entire order, failed to put a name on the order and failed to offer a receipt. Received the food ordered and waited and waited and waited for the drink that was never coming as it turns out. Not an apology offered once the entire issue came to light. Over 15 people waiting in the store for their orders when I left and the drive through was backed up to the street. Obviously could have used more staffing on this cold winter morning. Late add on: One of the young guys working there brought the drink to me after I had left the store. He was apologetic and made no excuses. Thank you Grant!