Dunkin'

I come often, although I ask myself why every time. Ordered an ice coffee with cream and sugar, and politely asked that the sugar be melted with some hot coffee. They didn't do it. For some strange reason NOBODY seems to understand how unpleasant it is to take a big sip of pure, granulated sugar! EVERY time I come here I make the same request, and they NEVER do it. Sugar doesn't melt in cold drinks. They think they can out smart everyone by stirring it. Doesn't work! ALL dunkins need to have employees retrained to do it correctly!!!!! I shouldn't have to ask, it should be common sense, but at least when I do ask, humor me and do it. Also, I ordered a cinnamon raisin bagel with cream cheese. They loaded it with so much that if I was in my car it would have oozed out the sides and made a total mess. I had to wipe a considerable amount off, including off of the top of the bagel where I picked it up. My expectations are not very high for fast food joints. That being said, a minuscule amount of effort to make it enjoyable goes a long way! I know they need to get people their food quickly and it's not going to look like it by a master Baker with all the time in the world. But there shouldn't be cream cheese on every surface of the bagel and all over the wrap they put it in. Some of the staff are also very unpleasant. The woman who normally takes out order, Vicki, is almost always in a bad mood. Once and a while she can be friendly, but most days acts like she would rather be anywhere but here. These are all issues that occur every visit. The positives? Clean restaurant, and USUALLY good supply of everything regardless of peak hours.