Tropical Smoothie Cafe

I placed an online order for the first time. I ordered a Green Island smoothie and a breakfast wrap modified to have no eggs and added avocado. I didn't get the avocado like I wanted and the GM was so very sweet about it. She said I could have it remade and I think that is incredible. I wasn't upset either because the food still tasted delicious! I appreciate the healthy food options because my health ailments are debilitating. I also VERY much appreciate good management. Thank you!

I stopped by on Friday night to get my son a smoothie before I went home from work. It was 8:50pm when I pulled into the drive thru. I sat there and waited for two minutes but no one ever greeted me. I proceeded to pull around and go inside. There were three employees plus a manager. The manager was wearing a headset and standing at the drive thru window. I walked up to the counter and no one, not one person said anything to me! Finally after standing there for two to three minutes the manager walked over to me. I asked him if they were still taking orders and he said "No." I asked him why he didn't tell me they closed early at the drive thru or greeted me when I came inside. He didn't have anything to say for himself. I told him I would be contacting corporate to let them know how I was ignored in their store. He shouted at me "I am corporate!" Very rude! Very poor management! I will not be back to this location! I will gladly drive across town or take my business to another establishment!

Sizes got smaller, and now they're in plastic cups, the drink is half water by the time you get it. Before you can even drink 1/4 it's all melted. Size is absolutely pathetic for the cost now. Raised prices and shrunk product, and went cheap on the cups. $8 for a drink I threw in the trash before I could finish half of it. What halfwit thought cheap, flimsy plastic cups was a good idea for an ICED product?