Friendly's

First time ever going to friendly's. Ever. Last time as well. The waitress was super nice. She made a mistake and told me "every drink has a free refill, except milkshakes" at the time I wasn't sure as I was in a rush. So I asked her if the orange juice had a free refill, she said yes. So I went with orange juice. She brings out my appetizer and it was good, so I eagerly wait for the entre meal I ordered. This much older lady comes out with the meal which had a very small portion of mashed potatoes... like very very small. I thought it was because I added bacon. but no I got charged for the bacon too so there goes that. I asked her for a refill and she brings up the fact that there are no free refill. Then I explained that the waitress said that. I was polite but she got rather mean and nasty, so I asked for a to go for my meal and she says okay. Goes into the kitchen and screams at the poor waitress. What a terrible boss. Over a simple mistake. I didn't even make a stink about it. I was annoyed, and very rightly so but she didn't deserve that. Will never go to this friendly's or any friendlys at all. The irony of the name, when in reality it's very unfriendly. Treat your workers with some common decency. It's a few days before christmas, and this is how you spread the cheer. All over overpriced orange juice the price of the glass amounts to the price of a 1 gallon jug. What a clown. 🤨

To me Friendly's is classic and iconic. I remember it used to be my grandmother's favorite place to stop for lunch and ice cream. I remember when my daughter was little a bowl of the clam chowder was her favorite. We stopped in the Newton location for lunch. We of course both ordered NE Clam Chowder which was delish. Hasn't changed a bit. My husband got the "Legendary Honey BBQ Chicken SuperMelt". It was yummy and he was impressed with the crispiness of the sandwich. I ordered the "Reuben Supermelt". Again very tasty. The corned beef was lean and not salty. Toasted crispy not greasy. We got onion rings not fries. The cook did a great job. Sometimes food like this can be greasy and heavy. Our meal was not. The cook did a good job. The waitress was friendly, fast and efficient. Many restaurants are understaffed and overworked these days. I appreciate the people out there working hard!

Usually pretty good but the last time we all were there, must be a new cook because all the burgers weren't cook properly we were all nauseated at the sight of the raw meat and its juices dripping onto the plate. I can appreciate a burger prepared rare but raw..... just not acceptable. Rating from 5 to 1 stars.

I came at a very busy time where the staff was truly put to the test and the guest were not the most understanding. The staff weathered the storm, but it did affect the customer service and the quality of the food suffered. Rating is based on this experience because I have been to this location at other times and it was 4-star plus service on average.

Our server (I think his name was Dominic, I'm sorry if that is incorrect) was really very good... personable, knowledgeable and efficient. We asked to be, as much as possible, seated away from other parties. He brought us to the empty back room and allowed us to sit and eat there. Management should pass along the kudos for a job well done. The service and food quality was exactly what you want from Friendly's. Overall, very pleasant experience. We will do it again... soon. Thank you.