Panera Bread

I placed a large pickup order and received an automated message noting they were out of the Eggs. Before completing the order, I called the New Bern Panera to see if this was true. The manager said their delivery truck came in so they would definitely be able to complete the 8 breakfast sandwiches with the eggs. The order was over $100 in total. I brought the order back to the office for a meeting and there were no eggs on the sandwiches! The location is 20 minutes from the office, so we had to deal with it. There was no price adjustment or notification. I will be sending a letter to their corporate and regional office requesting a refund for those items (over $50). *Edit I changed my review from 3 stars to 4 stars. I did get the refund for those sandwiches but still would have preferred the manager call me back about not being able to honor the original order.

Aurora was so helpful in the window! She was so kind when I was ordering my Teriyaki bowl. She told me everything that came with the bowl and proceeded to inform me that it will be a little wait but she continued to have a conversation with me in the window when I was waiting for my food. Aurora is a great worker for this location!