Juice It Up

Wow. This used to be my go to place in so many areas but a recent incident has me very concerned. First, I want to agree with the poor reviews for costumer service. It has dropped and I guess its somewhat understandable considering the circumstances but the problem I'm really concerned with is with the auto refill. Typically, I will order at the store. I have a tendency to change my mind once I actually get there but one day I was in a rush and ordered ahead. After already placing my order, I was kind of forced into paying a 25 dollar amount to add into their account which just subtracts from that for future orders. Not horribly bad but I do feel that this was a little tricky. I do go there a lot so it wasn't a huge deal. But, I guess I missed the fine print because after getting down to 5 bucks, IT AUTOMATICALLY CHARGED ME 25 AGAIN!! It wasn't even fully depleted and I was totally unaware of it being in auto refill!!! Wow. Super shady. After the kind of poor costumer service on recent visits, I think I'll be taking my business elsewhere. Such a shame, I have hundreds of dollars spent here in less than a year. But, I do NOT like anyone messing with my money on, not one but two very tricky transactions. The first one was unsettling but yah...the second one was unacceptable. And, I don't care if the owners try to explain that it's in the fine print. You can read in my fine print that I don't like nobody messing with money. What a horrible business technique. Or, I should say, a GREAT technique to make me take my business somewhere else. Looking through the photos, I'm like the only customer that posts photos. I have several in their feed. I have had multiple owners USE MY INSTAGRAM PHOTO for advertising. And this isn't even my main place. Mine is in lake forest. If anything, they should be GIVING ME A BONUS... not trying to scam me into forcing me to spend money at their store. If they didn't did that, I would probably drop another couple hundred at their locations but not now. Nope. I don't like anyone playing with fine print and my bank account.