Wendy's

Probably not going to stop coming here (because it’s the closest one near by) but I certainly won’t be coming after 7pm; Me and fiancé placed a mobile order for pick up in drive through, both of us having separate orders under our own names. Get there and let associate know we’re picking up two orders. Pull around, and we’re waiting about 10 minutes at the window before we’re acknowledged by either of the two associates we could see inside. We were not acknowledged by the long haired red-head young man with his back to the window the entire time (whom we’d assumed was breaking down everything to clean for the night but not helping this other associate in any way) or the other older woman associate (presumably supervisor, by the colored collared shirt she had on?) until she came back with one bag and walked away (assuming to get our other order) when she came back we had asked if we could have some fresher fries because the ones we’d just been given were really cold and stale, they’d definitely been sitting for a while. She rushed off to come back and to our surprise, then threw the new small bag of fries into my fiancés lap (who’s driving) She literally threw them at him and rushes off again. The other associate, the young man, seeing what happened said not a word and I loudly voiced my displeasure for the unnecessary response, but not directed towards him or other associate. The woman (Supervisor?) then comes back and tries to dismiss us, asking why we hadn’t left. My fiancé states it’s because he hadn’t received his order. She grabs it from where it was sat behind the drive through window and hastily pushed it towards my fiancé; who in response flinches. There was no other exchange of words; no apology or acknowledgement of the situation that just happened. Rather than stay to diffuse or speak with a manager (it’s after 8pm, there isn’t one we’d assume) we opted to leave a review and call to speak with management in the morning. We were not given the paper receipts for our orders so we do not know the name of the woman who served us. My fiancé has a dash cam and it recorded everything, we watched it back and neither of us understood what happened. If we provoked her response or thought maybe it was an accident, but then saw how mentioned woman associate above handled the food to the customers before us (aggressively) Maybe she was having a bad night? Probably understaffed; by how much the young man was helping her (not really) she’s probably in the kitchen herself. We understand understaffing; but the blatant disrespect or the failure to acknowledge the mistake was awful service. Really hope management considers properly staffing their late-night shifts so that what employees they’re maintaining aren’t burnt-out (we’ve been there, we get it) and talking to these employees about teamwork and open communication. Bad employees stem from bad work environments.

My sister went to Wendy’s to get some food and this young lady named Gisele had an attitude while I was on the phone and she going through the drive through and I don’t understand why people always have to have attitude while working in customer service. Please teach your employees to communicate and be respectful to customers because it could be anyone who could be watching this store…. If I was you, you better do better or y’all can be close down. Please be smart about your future…..

They always messing up the order or forgetting stuff, they gave me the wrong nuggets, no straws and a plain potato with nothing on it. Which was basically my whole meal. Just frustrating as the person taking my order was laughing and joking around which leads me to believe they weren’t paying attention.