Subway

I apologize for the long post, but details matter. I had never had a problem in the past; however after today, I won't be returning to this location under any circumstances. I waited my turn as I should (3 customers ahead of me). While the clerk waited on the 3 previous customers, an online order came in. The clerk picks up the online order slip, and returns to complete the order of the second person of the 3 customers ahead of me. Then he completes the order of the third customer ahead of me, as he should. Finally, he gets to me, and I place my order. He begins making my sandwiches (4 of them), a couple comes in and they were waiting their turn. Before completing my order, he asks them if they placed an online order. They say yes, and he turns to me. He tells me that I have to wait because they have been waiting a long time. I respond that they have not waited longer than I have (3 customers ahead of me, and they can't wait for 1 customer ahead of them?). He ignores my comment, and makes their sandwich. They get a drink, and they tell him their order was for 2 sandwiches. He tells them he has to complete my order, they say okay, and he does. I pay for my sandwiches and thank the couple for waiting their turn, and they were very gracious to me. The only difference in the customers is that I and all 3 customers ahead of me are all African American, but the couple is Caucasian. The clerk is either Indian or Pakistani--I don't know which because I did not ask him--it did not matter to me. That said, I won't calmly accept being treated unfairly by anyone. I had a larger order which was in process when they arrived, and I was waiting my turn when their online order came in. They did not wait longer than I had. I will not be returning to this Cleremont Avenue in Montclair, NJ location. I will spend money in a location where I feel appreciated as a customer. I cannot in good conscience, recommend that anyone else go there.

PLEASE HAVE ALL STAFF REMOVE BRACELETS BEFORE MAKING ANY SANDWICHES. There are at least two employees here that wear bracelets while making sandwiches, and the bracelet has a tendency to touch the sandwich! The plastic gloves that they wear should cover the entire wrist and they should avoid touching the sandwich with anything other than the plastic gloves.

Had the pleasure of patronizing this location while handling some business in the areas. Staff was friendly, polite and patient. All your typical Subway fixings. Clean and fresh, even the other customers were happy and smiling. One thing that stood out was there cookie selection. This is the first Subway I’ve been to and they have over five cookie options. Great experience and please keep up the great work.

You know a lot of people bash Subway. It's rather upsetting considering there is more stores than McDonald's. I know that isn't a great bar to set for a health standpoint. However, from a business perspective it's impressive. I can say without a shadow of a doubt that if you're hungry you'll eat it. Stop being so pompous and just get the Chicken Teriyaki sandwich.