Wingstop

Good crispy wings, their corn fantastic and have a bit of a kick to it, their fries otherwise lack completely and have not impressed, their service is lackluster aswell. Trainees did not want to be there at all and gave attitude, but at least the food was good, the food keeps it at three stars while service lost it two. Also do not come if vegetarian or vegan.

Made the mistake of ordering on Super bowl Sunday online, After ultimately canceling the order after coming in to pick it up only to be told it would be another hour+ wait and being told that it would be refunded at the end of the night and would show up with in days to the bank. Here we sit almost 2 weeks later and after multiple calls to “managers” who all say they can try to fix it or that they don’t know why it hasn’t shown up yet, or that the owner is out of the country and his nephew will try to fix it. Even the corporate route was no help. The most stupid part of all this is after failing to do the most basic of tasks of just returning money because they didn’t render services, but that they are so incompetent to do even that they could have offered to just fill the order another day but the lack simple skills in customer service. We used to order quite a lot from them but this experience will make it that we most likely will never will again.

Went to wing stop in Rock Island, IL today and they stated that they are not taking walk in orders. I ask how does the public know that if they have a desire for wing stop and they get here and hear you say we are not taking walk in orders just online orders. Fortunately we ordered online and was here to pick it up. Unfortunately wing stop has failed to let the public know about walk in orders. Also there was nothing posted on their website, or posted on the door. It could be due to short staff however you still have to let your customers know either online or at the minimum post a sign at the door.

I placed an order through their website that was delivered through Door Dash. The order never showed up, so i called them. They said they would issue a refund and that i'd have to re order through them. No problem i said. Long story short, i re ordered, got the second order just fine and after at least a half dozen phone calls and 34 days later, i still haven't been refunded my original order. Food has always been decent but there's much better wing places around that i'll take my business to.