Starbucks

Extreme poor service: they close doors at random time without any notice while still accepting mobile orders when I came to the side door at least two staff members saw me but simply ignored me, after calling the location I was informed that all orders are needed to be through drive-in this added extra 15 minutes in stupid line - line was slow only because barista talked for no reason with each car for 2-5 minutes and FINALLY, when I got my order just another person came to side door like me and they opened and took out order without line!! just disgusting service and obviously never stop here again

I am new customer, I received a gift card for my birthday and wanted to use my card on 5/27/22. I have not been to this location and was not aware of the ordering process. I drove into the drive through order line and begin to wait for my turn to order. as I was waiting I realized there was an employee at the other end of the parking lot taking orders an that I had bypassed her. The girl taking orders continued taking the order of the vehicle behind. At this point the employee. Once the employee finished with that order they ignored my attempts to flag them down to explain what had happened and place my order. So I continue up to the normal drive through menu and say hello. An employee greets me on the other end and says hello and I explain to the employee that I accidentally had passed the other employee taking orders and still needed to place mine since she did not acknowledge me. I was told that they will not take my order now because I will mess up everyone elses order and I will have to go back around and start over. By this time there were at least 10 cars behind me and I explained that it was an honest mistake and that I did not intend to bypass anyone intentionallly. The employee stated that I could tell them what I want but will have to go to the window and order it again. So I finally get up to the window and I have to explain myself yet again and tell them what my order is. I then tell them what I want but they tell me I'll have to go inside and order for it and pay for it because they have other orders that are ready before mine and I needed to move to the side. By this time, I simply lost all desire to have what I hoped would be a delicious nitro cold brew. Instead I'm left with nothing but a horrible customer service experience.