Dunkin'

Drive through was super backed up at 1030 on a Monday so we parked and went in. It’s large because it’s also a Baskin Robbins. Understaffed but reasonable service time, they had no donuts out but did have some, although they showed us what they had on an old cruddy laminated photo. Don’t know if that’s a COVID peak hold over but we didn’t really like the limited options. Our iced pumpkin lattes were delicious though, so overall it was still a good place and since there are so few Dunkins in town, we’ll be back when we’re in the area. Wish there was one on the westbank though!

This is the only Dunkin location that is nearby to where I live so this is why I come But just know if you have a problem with absolutely anything don’t expect them to solve it or fix it because the customer service here is unprofessional I was literally choking at the drive-through I was literally begging them for a cup of water and the guy did not give it to me he said “no I don’t have time go” I understand that they are not from America the people that run this location they are from India but they need to understand that here in America we don’t treat humans like that. Where I come from if somebody is choking you give them water. Other than that yes the donuts and everything is good but Customer service is so poor and I really wish that they can improve on their social skills they don’t have to treat people like animals this is not the first time something like this happen to me at this location… beware

I ordered two dozen donuts in the app. Then go in to the pick up area where the official app says to go. However, the employee (in a rude way) says I have to get in line. After waiting in the long line, I tell them my name and they make my donuts right there. What’s the point of ordering online if I still have to do all this?? Honestly, the worst Dunkin’ Donuts. I miss the old one. Nicer people who works fast.

The service is horrible. No one seems to be in a hurry or care that there is a line. No one seems to know what's going on either. They NEVER get your order right the first time. I've tried ordering on the app, at the counter, and through the drive-thru. I always have to have them fix my order. They even argue with you when it's in writing on your confirmation in the app. This place is a total nightmare.

I didnt want to give this location a 1 star but this is the third time in a row I've come in with a walk in mobile order of just an iced coffee and gotten ignored. They would literally prioritize drive thru orders, take orders from walk ins and get them their food/drinks and still ignore the fact that I made the lady at the register aware of my name and mobile order. Please just stop doing mobile orders at this point if you don't pay attention to the pink receipts stacking up on the printer. Thanks (: