Mcdonald's

So this McDonald's is quick, seems clean, and usually has nice workers. But they ALWAYS forget an item or two. I have been here a dozen times since the remodel. Every time they forget something. I just walk in and say I am missing X and they just give it to me no issue. So. Just check you order before you leave. Otherwise it's one of the better McDonald's in the area.

Went through the drive up. Placed an order for a Large Sprite, a McDouble (special made) and a fry! Get to the pick up window, got my food and it was incorrect. Told the guy at the window (very nice young man). He told me to pull up to #1 and they’ll run it out! I sat out there for about 10-12 minutes before finally going back through the drive up! Got to the window and told that sweet guy at the window, because no one else seemed to care, that I haven’t received my food ( he was shocked)! He then went and made my food himself!

Let's face the facts, when you're thinking of McDonalds, are you really thinking of a good or great customer service experience? I know that I don't. But this morning's experience just went to a completely different level. This morning, we went to vote across the street from the Whitlock McDonald's. Both of us were hungry as we'd not eaten yet, today. We arrived just after 10:30am in the restaurant was in the process of change over. My better half ordered an Egg McMuffin, Burrito and two hash browns. We were told that there were no hash browns. No big deal. I asked for a Big Mac and a water. I was told that they did have them ready. Thus, I ordered one. We made our payment and proceeded to the pick up window. Upon receiving the bag, we checked to make sure that the order was complete. Well ... because McDonald's. We found that the order was missing the Big Mac. You know, the only thing that I had ordered to eat. The you man at the Drive Through inquired from someone in back. They told him that the Big Mac had been removed from the order. I explained it had not and it was clearly on the menu board and we paid for it. Without apology for lying about the item being removed, we were told that we'd have to wait and needed to pull forward. At that point, I was rather upset for being blatantly lied to. I can handle a simple mistake, but don't lie about if money was removed from a transaction. I then said, I wanted a refund. I could hear the Manager or Team lead say that "he's going to have to wait." I asked if the dining room was open and I'd handle it in there. I was assured that it was. Thus, I got out of the car and went to the dining room. I went to the register, inside. A young man greeted me. I said that I needed a refund. The young man approached the Manager or Team Lead. She, again said, "he'll have to wait." When she finally arrived she started to process the transaction without saying anything. No apology for inconvenience or being lied to. No nothing. Not even a greeting. I then mentioned, "next time don't lie." To which, she became upset and even ruder than she had been before. (Is this possible?) She said, "insert the card." I explained that I would have to go to the card to get it. When I came back in, she was talking with and telling another customer about the situation and painting me as the villain in this situation. Who dos this? Who bring a customer service issue to other customers? I began to hand her the card. She said, "I don't want to touch your card." As if I was dirty or contaminated. She said, "insert it." I did and received the refund for the Big Mac. I noted that I was going to fill out the survey. (I did as soon as I got back into the car.) She said that is fine as the transaction was being taped and recorded for view. I noted that's good as it would confirm everything that I'd said. The entire gist of this is, the Manager or Lead of this restaurant had absolutely zero customer service skills. She didn't even have the basics that I would expect for a line employee to have. Honestly, the young man at the Drive Thru and the young man at the front counter had more kindness and customer service skills than was demonstrated by the Manager/Lead. I would recommend that the Manager/Lead be provided some resources for basic customer service skills. I rarely ever post negative reviews. But this is something that I simply had to make note of.