Dunkin'

Every time I come to town I always stop by Dunkin. I absolutely love their iced coffee. Not only is it delicious but its also reasonably priced compared to other coffee places. The donuts are also pretty good even if they’re not made in house. The only complaint I have is that the impossible breakfast sandwich was discontinued. ☹️Other then that the service this last time was really good. Sometimes it’s hit and miss but that pretty normal these days.

I am leaving 2 stars because when I first started going to this location they were great but have become increasingly bad over the past few months or so. Today I came and had to repeat every item of the 5 that I ordered like 5 times and somehow you guys still messed it up. And not to mention the girl who took my card to charge it was rude and ignored me and had an attitude. It’s cool that I wasn’t charged for the item that I asked for that I didn’t receive but that was for my son. Also the bagel that I ordered for my husband made him throw up. Not sure whats wrong with it but it didn’t taste right either. Maybe listen to your customers orders and don’t mess it up every single time. The second girl that came to the window was very nice and professional. I wish I knew her name because that girl deserves a raise or a promotion. But the girl before her has no business in customer service.

Gross! I ordered the croissant sausage, egg, and cheese sandwich. The sandwich smelled and tasted like cleaning chemicals. There was no hint of each food item, other than visual. On top of that, the restaurant was a mess. There was a pallet of supplies in the corner of the seating area. There was an open box of Trix on the counter. I know cereal on top of donuts is a thing, but there were no cereal donuts at the time. While I was waiting in line, I heard one employee state, "I found it in the bathroom. It's my little friend." At least it's hard to screw up the donuts.

My experience sucked. The young lady was very rude. I wanted 3 dozen mixed and I couldn't pick what I wanted. She handed me 3 dozen pre made. I can guarantee I won't be back there or recommend anyone going there. I use to work at a donut shop and we gave the customer the option to pick what they want and how many they want of each donut. Y'all need to do better. Teach your employees how to talk and treat customers.

EDIT (2022/1/22): Often out of many kinds of donuts well before close. XL hot tea doesn't consistently come with two tea bags ORIGINAL: I consistently receive decaf tea instead of regular when ordering through the Dunkin' mobile app and often have to request they fix it (if I even notice before returning home--the tea label is often hidden behind the order sticker). I can understand if you've run out of regular tea, but you should notify the customer when they pick up the order and see if decaf is okay.

This location is larger than other Dunkin Donuts that I've been too. It also has a large breakfast menu with egg and bacon options. I got the breakfast croissant sandwich and it was warm, flaky, and delicious. The service here was fast and friendly. It was only a few minutes from order to me be back out and on my way.

This is just not a good Dunkin. Every time myself or friends want to give it another try, it's still just as bad. The drinks are made different each visit and they usually are out of what you want food-wise. Coming to a national chain, you want consistency which this location IS NOT. So unfortunate that it's the only one in the area.