Dunkin'

This is not my normal Dunkin but stopped by on my way to work. I went through the drive-thru. There was a little line but it went quick. I ordered the iced caramel latte with oat milk. I have the DD perks app so there was a special for $3 lattes. When I got to the window as I usally do, I let them scan my app and for the discount and I would pay with my credit card. The lady at the window told me it was over the discount price and I had to put money on the app to get the discount. I told them no I don't and no other Dunkins made me do that because there is a section where it says pay another way. The manager came over and he tried to say the same thing. I told him no its not true and he finally figured out what to do to get me the discount. They should know this already but whatever. They also put whip on the drink without asking so I had to send it back because I don't consume dairy like that. I will continue to stick to my regular Dunkin.

My parents were there today and decided to go inside the store to get their food. Whoever was working at that location would not take their order. Saying that if my parents could not place it in their order on the D&D kiosk ordering system that they had to go to the drive-thru. And somehow they got their order incorrectly. What kind of customer service, is that. If your job is customer service and you are not willing to do your job, then move on to somewhere your incompetent mind allows you to do that.

Woow! Stopped by today around 8:25. Asked for an order of chive and onion stuffed bagel minis on an everything mini bagel. Lady said the everything bagels were discontinued. I said I had purchased them on the day before and she said again they were discontinued with a little attitude but I said the stuffed mini bagels on a plain bagel were ok. At the end they ended up giving me exactly what I wanted, the stuffed bagel minis on a everything bagel (they were not discontinued afte all?!) Then, at the window I was given the wrong drink which was a green drink I did not ask. They finally gave me the correct drink but had no sugar. Im giving 1 star, for what I heard when I went back to the window to ask for the sugar they forgot. The man at the window apologized but I am not coming back!

This morning I placed an mobile order not only did I have to wait over 10 minutes after I arrived to get my order it was wrong I ordered an Xl tea and got coffee instead and it still was wrong when she remade it not to mention she used the same cup and did not have gloves on nor did they have the toppers for the cups . I asked her was the rest of my order ready she told me no without looking and it was sitting on the counter the whole time. I order to much from dunkin to have this experience is very upsetting.

They only accept online orders and drive-through orders. We went inside and saw two workers behind a plastic barrier. So we went back outside, drove around the building to get the car in the drive-in line. Slightly annoying. I understand businesses are STILL putting safety protections in place, but I question whether serving someone inside from behind a plastic barrier is less safe than no barrier service at a drive-through.