Bob Evans

Ordered my meals on line for pick up since I was staying at the motel 6 next door, waiting for vehicle repairs to be completed, everything was fast and great EXCEPT the wait at the counter when I first walked in employee was at the counter and she saw me, but did not acknowledge my presence, did not say anything. She didn't even do sign language...nothing for about 7 minutes. Not good customer service. Eventually she told someone after she asked was I there for a pick up.

Growing up, Bob Evans was a big deal to go to for lunch or dinner because it was as close to my mother's cooking as you could get. For decades after that, it would be my go to place for yummy comfort food. But even before the pandemic I started noticing a shift; food wasn't coming out as great as it used too be-def a more processed feel to it. The servers don't seem to want to be there (and I get it but at least fake it just a bit so I don't feel like I'm putting you out) and there was a big hangup on the biscuits to the point we had to take the sausage gravy and biscuits home with us once the biscuits came out of the oven. While our server was waiting on biscuits, the rest of our food sat there getting cold so maybe use a QC person to make sure the meals come out like they're supposed to. On top of that, sitting in booths that I've probably sat in 20-40 years ago wasn't very inviting either. In sum, it wasn't a very good experience and I'm not expecting to go back anytime soon.

Food was standard, although they have shrunk the menu and removed some of my favorites. Service was poor as it seems to be everywhere these days. I had to retrieve my own silverware and napkins, there were no drink refills offered and when it was time for the check and boxes I had to stop the host and tell him to get them.