Firehouse Subs

I haven’t ordered from this restaurant yet but I probably will after this experience: I had a door dash order and the store didn’t have it for some reason but only the order I had, NO OTHER DOOR DASH ORDERS WERE AFFECTED, I ended up waiting 30 minutes on my customer’s order an I was kinda upset at first because it kept me from getting any other orders but it wasn’t his fault or mines. Whoever the manger was that was on duty today at 1:24 pm is the best manager ever! I don’t know his name but he handled the situation very well, while fixing the drink machine and training someone and then helping his team fix orders at the table he stayed calm the entire time an kept apologizing and GREETING EVERY CUSTOMER THAT WALKED THROUGH THE DOOR with a positive attitude. I hope he gets a raise or something. He ran the store how every manager should in every restaurant. This was a awesome team, very productive and the worked together well

Ordered through Grubhub, 90 minutes later, still no food. App was showing delivered. Called grubhub, they stated that Firehouse had marked it as "self delivery", meaning they would deliver themselves, and no driver was needed. We called Firehouse, and Debra was incredibly rude, stating "we don't deliver, you are wrong." I explained that I was just relaying what was told to be by grubhub, a which point she raised her voice at me and said "well you need to get your facts straight" and hung up. Thankfully, Grubhub graciously refunded the entire order and gave me 15% of my next order. Likely won't return, due to the lack of professionalism and us never receiving our order.