Panera Bread

Just hope they don't mess up your order. I ordered online with curbside pickup and when I got home my food was not in the bag. Everybody else's food was there. I called and they told me that I could come back and get it or they could give me credit for a future order. I had not been to Panera in over a year, I did not want credit, I wanted a refund. Their policy is that I could only get a refund if I go into the restaurant. They messed up and expect me to fix it?!?! I already went there once, I'm not going back. I asked them to deliver my pizza then, they said they were too busy and didn't have any available drivers. They obviously do not care about their customers. They took zero responsibility for their error. All I wanted was a refund for items not received, I don't think that is unreasonable.

Fantastic as always. I havent eaten a lot of their menu as I'm picky but I love the Turkey avocado BLT and their bacon mac n cheese. Make sure to wear your mask and theres lots of seating out side around the courtyard. It's not to busy this time of day but it can het warm as the sun does come down right there. If your worried theres sweating closer to the fountains and closer to the Macy's which has good shade.

I love Panera! Delicious, nutritious, wholesome food in a modern, comfortable environment. At this location they are very friendly and helpful as is typical of Panera restaurants. This location also has a great view outside the wall of windows. I've had a great experience in my first two visits at this Panera.

I put a 2 star because I work down the street from this location and I have always ordered online and out of maybe the 8x I have ordered online, 6-7x my order has been wrong. Where as items were missing or items were not added. Out of all those mistakes I only recieve apologies, and only once did they comp a meal for the next time I ordered. But this time I requested no olives in my greek salad, there were olives. I requested chips with my soup and salad, there were no chips. I ordered grilled cheese with a roll, there was no roll. I took pictures showing what was missing and what was not removed from the order as requested. Well today,, because I had to go back after sitting down only to find missing items and having to go back to get those items, I only had 7m to eat my lunch on my lunch break. I wrote this review in hopes someone from there (Panera Bread-Grossmont) actually listens and that employees are mindful that all orders online are correct. I keep asking for that request and still results are the same. Here a pictures of my order that is missing and not removing olives.