Mcdonald's

I was at McDonald's on Highland Road and attempted to pay for my meal, but my debit card wouldn't work. The beautifully pleasant and cheerful staff member (at 4:00 in the morning) said, "Here, your meal is on us today". Bless her, bless her, bless her! It wasn't just about the generosity. It was more about her demeanor, her jovial attitude and her understanding. I would recommend this location simply because of the greatness of the staff. Thanks again!

Consistently the slowest and most error-prone service I've ever seen. It's like the owner and management have a bet going to see how poorly they can run a chain and still rake in money. You would do well to go to literally any other location. Even if you drove to Cambridge and back, you would still get your food faster and it would have a better chance of being warm.

I was at the highland street’s drive thru and ordered a meal. The guy at the window handed me the drink. Which was leaking and dripping even before i took it. He did not even bother to wipe the cup and was too eager to get me out of the drive thru. I get that you guys want to be fast but it doesn’t mean you lower the quality. I’m very disappointed as the drink went all over my clothes and my car.

The food is okay, but there’s definitely a handful of flaws with this specific location. For starters, they’re notorious for forgetting certain order items when you go through their drive through. By the time you get your food and realize you’re missing something, you won’t even feel like it’s worth going back in the drive through for. The drive through is extremely dysfunctional. You could be first, but it’s split into two, so another car could just cut you off even if you ordered first. Then there’s ordering from this location. Almost any time I’ve ordered from this location on SkipTheDishes, it literally takes about an hour just to deliver. When it does, your food is room temperature and not even hot anymore. Other than that stuff, food is OKAY. It’s definitely nothing special though. All negativity aside, I know how difficult fast food can be. I don’t really get mad about the constant mess ups with my food, I just think there needs to be more rules and supervision enforced for employees to lessen mistakes with orders.

I order from this particular store a lot as it is near my house and the order usually takes like an hour or so to deliver, and the items are also missing in the delivery. How someone is supposed to eat chicken nuggets without a dipping sauce? Every time I mention in the instructions not to add ice in my drinks and still I get ice in all of my drinks. Food quality is not bad but you should double-check someone's order before giving it away.

If I could I would give zero stars. Got parked for my order 2 happy meals and 2 combos. Waited 30 minutes and watched over 25 cars go through . The person beside me waited just as long for 2 burgers. Talked to the manager on shift and the attitude was terrible. On top of that was missing cheese on one of the burgers , fries were ice cold in the happy meals and missing one full burger.

I ordered a large Iced Coffee, and it came quickly and correctly, despite the fact that there were line ups. They know, to make the drinks first because that makes sense, even at a fast food restaurant. It gave me enough caffeine to stand at the bus stop where there were no seats and book a rental car. Thank you McDonald's Highland Road. Plus I worked at Highland Road Church and they were a good church so the name Highland Road has a positive association in my mind.