Brigiotta's Deli

Great subs and fresh produce. Very nice people! Over the last while, the deli has had someone occasionally answering the phone who has a very thick accent and maybe does not speak a lot of English? They regularly struggle to accurately take our order, which is very simple (two subs). This person also seems very distracted as they will answer the phone and then (very loudly) start helping a customer in-store without telling us we're on hold. So half the time, they're only hearing half our order. The yelling into the phone is also very unnecessary. The communication difficulties and the distraction in these cases have resulted in our sub orders being incorrect several times. On other occasions, when it's anyone else answering the phone, we have no issues. So minus one star for that. There have been a few times where we've called and just decided to eat somewhere else because the person with the communication issues answered and we could tell the order was going to be incorrect again. Otherwise, we love this place. I'm not sure what the deal is with that, though. With so much to do at a place like this, I'm not sure why you'd put someone in a position where they're clearly going to struggle (answering the phone, in this case). I feel bad to even bring this up because we have always loved Brigiotta's and love to support them, but what's true is true.