Dunkin'

How is it so hard to make an order right? You had enough time to review the order properly. I only waited in the drive through line for 20 minutes. I ordered on the app but whoops today was one of the random days they didn’t open the inside. This location needs to hire some better employees. Or maybe just train the ones who already work here.

I come here often in the mornings and I order through the app so I pick it up through the drive thru. It's a hit and miss on how long you will wait in line, sometimes I wait 2 minutes other times I can be there for 17 minutes and the line is backed up towards the parking lot most times. Today I happened to go there twice and the first time I ordered a half-caf iced coffee with cream and caramel and it tasted like black iced tea! I was confused but I thought maybe it was a mistake. I went back again later in the day and ordered a decaf iced coffee and again it was black iced tea. I had family members try it and they agreed that it was tea and not coffee as they drink dunkin coffee too. I also go to different locations and this location doesn't put the right amount of swirls in, it's like they use half a pump so I end up having to ask for 5 swirls of something but it doesn't taste right.

my card declined yesterday for some reason and jessie (jesse?) was the sweetest and just told me not to worry ab it and that he would cover it. i go to this dunkin like everyday so they know my order and my face there but jessie is always the sweetest i’ve never had someone do something like that for me:’)

This location gives the company a bad reputation. How is a coffee place out of coffee on a Monday morning? Believe it or not this has happed multiple times! Not to mention the numerous other times I was told they were out of their dark roast first thing in the morning or had to wait for the coffee to brew. 6:30 and I’m waiting for coffee to brew at a coffee shop. Other locations are not like this- and drinks are made with Care. Everyone knows in this town- just drive a few miles up the road to Starbucks in Howell this dunkin will leave you feeling frustrated first thing starting nv your day.