Rally's

I'm using one star because there isn't a NO star option for the review. The girl at the window is so rude. First they forgot one if my burgers, I only realized this once we reached home so I had to drive all the way back then when I asked them they seemed annoyed that I was back,I also mentioned I asked for a medium fries an one large and got 2 medium. I paid for an extra order, they never offered an apology, o the contrary they said to me "don't come back!" And immediately shut the window so I wouldn't say anything I'm definitely not going back and advising everyone I know not to visit this place. Employees visibly have a terrible culture as they support each other's poor manners.

The girl with black hair taking orders makes it seem like it’s an inconvenience that you are there to order. Then when we got to the window tried making sure that our order was a meal and rudely shuts the doors while saying something to her coworker. We were missing a part of our meal and the only thing “fresh/warm” were the BBQ wings. Go to the one in Lansing always hot and fresh plus the staff is friendly!!

I don’t understand how people in Jackson hate on Rally’s this place always has a fast drive thru, order is ALWAYS right, they aren’t rushing you to order like other fast food places. And most importantly the food is always pretty good! Can’t go wrong for a quick bite, beats the hell outta McDonald’s!

We placed an order thru Doordash and were missing quite a bit of food. Which is at fault of the restaurant. My husband called to see if we could bring our receipt in and have our food replaced that was missing. The woman who answered was very rude saying there's nothing she can do and then hung up on my husband. I definitely think customer service skills need some retraining.

Her- is that it? Me- could I also get a 6 piece of mozzarella sticks with marinara sauce? Her- 4 or 6 Me- (slower) a SIX piece mozzarella sticks with marinara sauce please Her- ranch or marinara Me- (totally done with repeating myself, very slow) marinara Her- what? Me- (upset, but don’t want tarnished food) Maaaarriinnnarrra please Her- ok $11.63 ... Pull up to window Me- realizes she is HIGH AF on something... Checks food. Food looks good. Good to go 👌