Kfc

We just had a taste for KFC chicken. So, we stopped in at the KFC near Dairy Ashford & Westheimer Road. We noticed the Manager Monica East, and how she was speaking with a kind voice to each customer and employees. Her and my wife really had great conversations. The store was clean and smell like someone was cooking some good fried chicken. The outside area was clean as well. We just wanted to give Monica her recognition for making our lunch date special with great service. Continue to do great work with kindness and great communication.

As I pulled up to the drive through speaker box, Ms. Sylvia gave me a very kind greeting. She took my order in such a polite and hospitable manner. A gentleman served my food, then I asked to meet her. A warm greeting at the drive through window, we got to exchange our love for dogs. It was nice to interact with someone who really loved their job. She has been at this KFC location for 3 years, and with the company longer! I hope to see her again next time I stop by :)

This location is delicious and always taste “finger licking good.” Especially when compared to the hwy 6 and other locations which can be a hit or a miss (chicken and fries tasting old and biscuit rock hard at other locations. Only giving this place a 4/5 because they accidentally gave me coleslaw instead of mashed potatoes and gravy on one of my meals’ sides.

4 stars instead of 5 because of a corporate (probably) KPI. In the drive thru line, there is a timer at the pickup window. To trick the timer, the employee always asks me to pull around to the front and they bring the food out to the car when it's ready. There are a couple of good reasons to do this. One is that the cars pile up to a point at which the order speaker is blocked; in this case, yes, have me pull around so the subsequent orders can be placed and started. The other is that my order is still being prepared and the order behind me is ready; in this case, yes, have me move to the front so the customer behind me can get their food and not have to wait on me. Alas, these good reasons are never the case when they ask me to pull to the front of the store. There is often no one behind me, or only one car behind me who they also make pull around to the front with no one behind them. I can only conclude that this practice has to be about gaming the delivery speed timer to give better scores to management and corporate. This is annoying, and I'm sure the employees hate it too. Management/corporate - if you're reading this, please understand that the customer at a fried chicken restaurant will always value fresh food over speed, and is willing to wait for it. Your KPI is flawed in principle, and erroneous in measurement. As you can probably tell, I come here often. The food is great when it's fresh. Sometimes it comes from sitting under a heat lamp and it's not so great, but that's just the dice you roll when you get fried chicken fast food.