Jam Packed Cafe

Great coffee, even better service. The staff are fantastic. Reasonable prices for a great location. You can sit inside, outside on the sidewalk facing the docks or even in the covered atrium out back. We chose the atrium today to get out of the cool breeze, it was full of light and sunny, very pleasant and peaceful.

Very poor form by staff on a dietary requirement. Despite double checking when ordering that we ordered the gluten free option meal and again asking when it was delivered to the table that the bread was gluten free and being dismissively told it’s all gluten free, waitress then advises (when half meal is eaten) that oh it’s actually not gluten free. This careless mistake triggered a migraine and intense nausea and gut pain and all before boarding a flight for home. Lift your game Jam Packed and educate your staff on the seriousness of food allergies. If someone orders a gluten free option, check with the chef that it’s actually gluten free…. no excuses!

Service was quite bad, we made a booking on Saturday for the sofa seat but they only reserved a normal table seat for us, the manager on Sunday asked me to wait till the customers in the sofa area to finish their meal and said it was not a big deal where to sit, we have 3 adults and two young kids, sofa will be easier for us, we turned to Mures instead where has far better service! Thanks for replying my review Jam Packed, i think you have given some false information, I asked the lady manager how long I need to wait for the Couch but she said she didn’t know, no one said 5 minutes! the couch they offered to me is only the one next to the entrance which is supposed to provide to the customer who were waiting for the takeaway, and it is not enough for 3 adults and 2kids at all!