Panera Bread

Won't be ordering from this location again. The Cream of Chicken & Wild Rice soup was terrible - it was a brothy consistency instead of creamy and had maybe 7 pieces of rice in the whole bowl. This is also the second time they didn't add the cookie I purchased to my PickUp order. Luckily, this time I checked my bag before leaving and noticed it wasn't in there, so I asked the girl at the counter for one and she told me they were out. If I hadn't check, they were just going to let me walk out with my order without refunding me. Very disappointing.

Disappointed, I ordered the new thai chicken soup and salad. It looked like 2 different people made each salad. Very little lettuce in one. Very little chicken in both. As for the soup, I don't think mine had any chicken. Wife said hers had one piece. 27 dollars, no drinks. The other thing is that the online menu looks very different from the store menu. Anyway I will try it one more time. See if my experience improves. That said, the quality of the food for the money needs to improve greatly. We shall see.

The absolute worst service ever and very consistent at doing so. I ordered food to be delivered. They use door dash and charge a bunch of fees then get your order wrong. They leave half of it out and don’t fix it with modifications. But wait, there’s more. Then they send you the wrong food too. Then you call 800 times and nobody answers. I was trying to give them another chance because of all the bad past experiences. Because of this particular location I will literally never eat at another Panera bread in my life. To be charged so much money for a sandwich and then to get it wrong should be illegal. I have now been trying to call this particular café for an hour with no response. I’m a retail manager so I get being short staffed, that’s not the problem here. It’s a lack of caring about your customers and it’s sad. Most people would stop calling out of convenience, but I will keep calling and calling and calling to make up for those people that let it go. I paid them $60 today and all I asked was to get my food and they couldn’t even get that right.

I've had more incorrect than correct orders here over the last two years. It's to the point where I don't even call to try to fix the error anymore, and instead blame myself for even trying again. Don't order delivery, because you'll end up driving to the store anyway to get the correct items. Also check your bag, because they're willing to let you leave paying for an item you don't have because they were out of stock.