Wingstop

Second time coming here. First experience was great, second experience not so much. Ordered online, food was ready quickly after I arrived to pick it up but made me very sick to my stomach. Been 24 hours since and I still feel awful. Just know that eating here is a huge risk/reward trade off. Now I understand why there’s an urgent care next door

Update: 2/28/22 went in today got a total order of 20 wings asked can I get half leg & flats. A white lady said yes quietly. A few minutes later I saw a man go back up to window after he ordered. He asked could he get all flats. A short black girl said I'll see what I can do. Which that's not fair because I'm SURE he knows its a about $2.50 higher for all flats. So when I get home I end up with 3 flats rest legs in one box. And 4 flats in other. So my request was ignored for me to get half & half. The quality of food has gotten better since my original post but its problems like that which makes me keep them low in customer service experience. I dread going in there to order. They are still a 1 Star until they can get my request Right thats all that matters to me & my family. I love flats but when you tell customer yes I will give half flats & half legs DO IT. I am sick of this location & their lies. Then my family say just eat don't say nothing they may do something to our food if I speak up. That's not right when will the owner fix this location wrongs they are doing to the customer. Updated above from my walk in visit above on 2/28/22! Had bad quality food last night. Temperatures were bad & customer service was too. Called the unnamed manager to tell I want to return food & get money he didn’t want to talk. He would not give me his name. I do not recommend this dump of a restaurant. Told me he don’t know who owner of the store is or who I can call and report him. He need to be fired. Rude & didn’t care I was given burnt fries & cold chicken.

Horrible first experience!!! So it's the first time we stop in to eat and as we let the cashier know that, she tells us it's her last day of her 30days working there! Says there is too much drama for her. (& She was actually the only nice one.) As we are waiting for our food an employee from the back of the kitchen is yelling out loud to who I believe was the manager, angry, speaking profanity and sincerely scary. I was very upset that my 2 girls were getting scared and exposed to the language and way he was speaking, threatening to fight the manager. The sad part from all of this is that the MANAGER NEVER came out to say anything! Matter of fact the one apologizing was the cashier who was working her last day! Y'all need to rehire her and give her the manager position!!! Doubt I'll ever be back!

There’s a reason they only have 3.5 stars which in my opinion is far too generous of a rating. The management here is abysmal. Neither managers has any customer service skills whatsoever, they’re both disgustingly rude and unprofessional. The food quality is terrible, you’d be better off buying Pizza Hut wings which is sad for a restaurant exclusively dedicated to wings. Don’t have a messed up order either you might need an act of congress to get one of the managers to halfway do their job and correct it. Reported both of them to their upper management since neither one of them can be bothered to do the bare minimum job they’re paid to do.

No soap in men or women rest room. Waited 35 mins but fries looked soggy & old. i asked for extra seasoning on fries but it was ridiculous amounts on there. I will never go back & we all got a belly ache after eating here today 3/27/22. i highly do not recommend this place. All these reviews & same manager really

I have tried to place an order several times while out about in the city. The first was one evening approx 4:00pm. I called and was told they’re not taking phone orders. Online orders only. If I come to the store it would be 45 min. The next time I tried at 10 pm while on the way home. Once again online orders only, I made the statement this is what I was told last time. The lady then says I can place an order on the phone but I have to pay 1st. SMH so I just said never mind. Today I called at 11:05 am the store says hours open 11am however no answer on the phone. A person can’t do online orders if driving.

Ordered online during my lunch break and called the store, when I got to the store they said the gave my food to someone else… so I asked for a refund because I didn’t have 30 minutes for them to remake them. They girl it the store literally turned her back to me and call the gm. No my bad, no sorry, no consideration of other peoples time, didn’t get my refund so now I have to call in the morning. How do you have an attitude about messing up someone else’s food. It’s a -5 for me.