Kickback Jack's

We called ahead early for a table for 10 At 4:30 or 5. We were told nope, can’t accommodate us, we could show up and sit separately. So we did, again told no by hostess, despite plenty of empty tables all around. So we used 2 booths and one table. The same server waited on us, adequate but she put down things the table was on fire. Didn’t anticipate needs like flatware, refills, etc. just ok service, threw down apps before plates or a fork. Lasagne pizza was awful, wasn’t eaten. Dry wings were greasy.gritty and sweet as if there was sugar on them. Another member of our party got no sauce at all on wings but later the manager brought the sauce in a cup, was super rude with an attitude. “ Do you want us to take them back to the kitchen and toss it in the sauce for you?” Our whole table was shocked at her clearly nasty demeanor. Sarcastic. No offer to redo the food, just toss sauce on the wrong wings? On exit the hostess, unmasked, asked how our visit was but was then argumentative when I told her. I watched a nearby table get waited on by a server with hair below her bottom, it dragged the table as she handed food out, her hair dragged the table she was cleaning as she wiped it. Gross. The kicker was that 3 separate tables, separate checks had gratuity already added in! They couldn’t seat us together when clearly they actually could have but then charged us as one party. Rude from the top down. Sad because it was a birthday gathering. I’ve been to Kickbacks that are really good, this one isn’t.

This Penny Road location needs to be removed from all delivery websites immediately until they are able to efficiently train staff. There’s been countless times where I’m missing food, or food was undercooked and it’s clear some of the workers take their job as a joke. I called today due to them checking items off the receipt that clearly aren’t in the bag, this time they just through it inside with no regard. Its also evident that better to-go containers/bags are needed. It’s very disrespectful when I’m spending money with a company.

This was a wonderful surprise. This is not your average sports bar. The food is amazing and worthy of a suit and tie experience at a price that will allow you to have dessert. Spacious interior with plenty of televisions to catch all the action. Patio seating for those who enjoy outside dining and plenty of taps for the beer lover in us all. Definitely a must visit if in the area or a weekly treat for locals. Pictured is the New Orleans Pasta, an absolute must try!