University Kitchen

Bit of a wait, but the food was phenomenal and our waitress (Katie, I believe) was so kind!! I had the meatloaf with mashed potatoes and mac and cheese, all delicious. Family got the teriyaki chicken with broccoli (also great) and pepperoni pizza (possibly the best pepperoni pizza I’ve ever tried). For the price, you can’t beat this food quality.

I love this place. The owner and staff are always really friendly and clean. I always get the salmon cooked in a bourbon sauce with their mouth watering mac and cheese and fried squash. They also give you a big buttery garlic stick with this meal. Everything there is stupendous. I have studied under a few great chefs in college and these guys are the real deal. Thank you guys for your hard work and commitment to quality and affordability of your services. 👍

I usually enjoy eating here but I decided to get the hot dog combo . They were absolutely disgusting. I got them with chili mustard ketchup and slaw . I wanted one hot dog with slaw on it but just got a cup of slaw instead . I didn’t want onions on my hot dogs but they were on there anyways. There was little to no chili on my hot dogs and it tasted like canned chili . The fries were nasty as well. I’m extremely disappointed bc they are usually very good

This was my first time ordering from this restaurant. I had heard wonderful things about this place. The food was so tasty I ordered two days in a row but lack of customer service, not being flexible when catering to customer needs and greediness will cause this restaurant to lose good customers. The second evening I placed my order I decided to look at my food when I reached my vehicle. They had left several things out so I had to go back inside. I was explaining to the young man (Cashier) what had happened. Very nice young man by the way! He was looking at my order and asking me what was missing when this short Latino guy walks up and basically took over our conversation which I thought was ill-mannered and rude to the young man that was taking care of my problem. I had to explain everything all over again. I told him what happened. The way he reacted you would have thought I made the mistake! He was very impolite! I had to explain to him that I had two orders of potato salad which they had left off. He gave me one and said "oh you will have to pay for the second one." I said look at the order, it is plain as day that I ordered two. One came with the meal and the other I ordered separately. He says but we didn't charge you but for one. So we went back and forth about a little container of potato salad. I thought to myself he wants me to go back outside for a second time for a mistake they made. One my order wasn't right the first time which caused me to go in and secondly he wanted me to go back outside and get a few dollars for an order of potato salad from one of many mistakes they made on my order. In my mind I was thinking "Wow" I spent over $75 the past two nights and you are hassling me over a $2.99 order of potato salad. First you have disrupted my evening by having me come back in and let you know my order was wrong (in the meantime my food is getting cold) and then you want me to go back outside and come back in for a few dollars from the several mistakes you made. Obviously, he doesn't know that promptly taking care of customers' needs is an essential part of good customer service instead of standing over the counter going toe to toe with me. Someone needs to explain to him that making several mistakes on an order and then turn around and ask me to pay a few dollars for potato salad on a $50 order and not apologizing one time will decrease the customer, the customer's family and friends likelihood of returning to the restaurant again in the future. Most restaurants would have kindly apologised and turned this mishap into a positive experience by extending the potato salad to me at no charge. Customer - oriented restaurants should understand that the business will not thrive unless it consistently improves customer focus and when you make a mistake put the needs of the customer over the needs of your business. By the way during the going back and forth conversation he said to me "This is a business." I am very disappointed by University Kitchen's lack of customer service. I really thought this would be my go to spot for Southern cooking. Boy, was I wrong!