Wingstop

Do not order for delivery. They will forget sauces and claim that it’s your fault. No credit or fix, simply come and pick it up. If I wanted to pick up sauces I wouldn’t have ordered for delivery. Kesha the manager on staff handled this horribly. Could have prevented a negative review but what can you expect? She hates her job and doesn’t care about customers. Also, the quality in this place has gone way down. This was the last order we place with them. Thanks Kesha!

This restaurant looks dirty and not well maintained. The waiting time is very long even though you order online. Sometimes when you order though the app, it says 20 minutes of wait time and, when you arrive to the restaurant, you have to wait for the chicken another 20 minutes. By that time, the fries get cold and soggy. The crew is not too friendly and they have messed up my order a few times before. Also, the portions have been getting smaller and smaller. This location is the most convenient for me. However, I prefer to go down to the one in Miami Lakes. I hope this restaurant improves soon and gets a facelift...

The customer service I received at this location was exceptional. The staff was courteous and professional. My order was done over the phone and ready the minute I got there. The manager Ronald catered to all my needs and made sure my order was top tier. This will be my go to Wing stop from here on out!

My order that I picked up yesterday was not up to standards. This was the third time that the fries were cold and the rolls were over baked. I checked my order before I left and asked them to refund the rolls. We the young lady came back she did not say anything to me .I finally asked about my refund and she said that the other lady was giving it to me. I took a while for her to do this and they had attitudes. Eventually the manager came out and explained to me my refund but he also gave me attitude. The customer service there was horrible and I still didn't get the right refund I was supposed to get. I told him that I was calling corporate and he told me go ahead all this in front of other customers. I will be taking my business elsewhere.

I'm going to preface this review by saying that i have been eating at this wingstop for many years and will probably continue to do so, but writing this review is more so therapeutic than anything I just have to get it off my chest. If there is ONE thing this wingstop does properly, is mess up an order. They are the epitome of order screw ups. Be prepared to get something entirely different than what you order, every. single. time. I am not one to dwell, but its become too much of an occurrence. When ordering from this location, GO IN PERSON and look over your order yourself. There's also 100% chance it will be wrong if you order online. There's nothing more saddening than placing an order via delivery, and upon arrival its not what you asked or wanted. Now, I do acknowledge that this particular location is high in demand and they are slammed at almost any point in time in the day, but please be a little more aware.