Dunkin'

My mother and I have ordered frozen mocha coffees several times and every time they have been awful ! We return them just to get another nasty one. I’m not blaming the kids I blame the manager, you need to teach your crew how to make drinks correctly ! We will not be returning to this location waste of money and horrible!

Visited this location on Sunday. Couldn't go inside as they didn't have help. I understand that as I also work with the public. However, it does not give the right for the manager to treat customers badly. I spent $50 on two dozen donuts and a box of Joe. We asked for cups, cream, and sweetener at the time of ordering. When we got the window there was no cups, cream, and sweetener. I asked for cups, cream, and sweetener a second time as well as for the receipt. The manager came to the window with the two dozen donuts and I asked for them to be put into a bag (we were on a motorcycle...common sense and customer service didn't come into play). He threw the donuts on the counter and told us to pull up front. When he came out with the donuts as well as the cups, creamer, and sweeteners I tried to talk to him about the way we were treated. He kept speaking over me and blaming the lack of employees on his behavior. As someone who works with the public and feel the pain of the lack of employees willing to work I completely understand his frustration, BUT that does not give him the right to be rude and throw a portion of my $50 purchase during his rage! BTW after his continued temper tantrums I had to walk back to the drive up to get my receipt. I left extremely frustrated and felt concerned for the young lady working at the window having to deal with such a rude and out of control manager.

The parking lot is designed so poorly that when the service is slow (pretty often) the traffic blocks the road on Rt. 106, the major street through the town. This should not be allowed since it is a huge hazard. They should close the entrance on 106 and use the entrance closer to stop and shop to mitigate the traffic.

The last few times I have used the drive thru, they have not been able to scan my phone. They ask me to turn the brightness up EVERY SINGLE TIME. And EVERY SINGLE TIME, the brightness is all the way up. Today, I had a coupon for the "Free Coffee Wednesday", and they couldn't get my phone to scan. I told her I had the coupon for the free coffee, and asked how I would get it for free. She pretty much said I couldn't because she needs to scan my phone to "get paid" for my free coffee. I told her I was going to go to another Dunkin Donuts, and said "ok", then most likely threw away the coffee. I did go to the Dunkin' Donuts on 106 in East Bridgewater where they scanned my coupon first try and I got my free coffee. I have to say, I am more upset about the fact that they were willing to dump out my already made coffee and making me drive to a different location, instead of just doing something to help me get my free coffee for being a loyal customer!

So dissapointed I had a mobile order of a bagle and lg hot coco. I grabbed it and walked to my car. The dring wasn’t mine so I went back in and set it on the counter and asked if it was ready. These people were so rude and snobby and said they were working on it. Went to work and tried it and it is literally like coffee mixed in with hotcoco and is so gross. Need new staff