Subway

Been here a few times before and it's been pretty good. However, wanted to post this as a heads up to others that they don't take Subway coupons at this location anymore, citing rising food costs. May not be a big deal to some (or most), but we only eat at Subway when we have coupons to use because it's so expensive for what you get.

This location has a drive up window. I’ve tried it 3 times since it opened the first time the wind was so strong it wasn’t worth the hassle so I went inside. The second time it was out of order. The third time it finally went through but since this location does not have a intercom system where you can talk to a live person to order you have to manually type in your order on a touchscreen I was sitting at the window for several minutes without anyone coming to take my payment. Finally someone came up and apologize that there’s no notification bell when the order has gone through so me and the person behind me had not had their order started after a pretty long wait. I was clearly irritated so the gentleman did apologize and offered me a discount which actually ended up Only being $.50 off my total purchase. I asked for a free bag of chips which they did give me but they had to check with the manager first. I would rather go to the subway in Johnston which has a walk-in only option than to deal with this level of inconvenience.

On our way back from Madrid to Des Moines, we took a quick stop for lunch at Subway. And, after completing our lunch, we felt that we had made the right choice to stop at this specific Subway. Since, we are pure vegetarians, and being allergic to meat or beef or turkey, even before we started mentioning this to Crystal, she read our minds, and she immediately washed her hands clean and changed the hand gloves, before catering to us, which came across very professional and customer friendly. We ordered Foot Long - Veggie Delites for our family. She paid great attention to all our minute details on the choice of the ingredients, and made sure that we got served with the best sub, the way we had desired. And she did all this with a sweet smile on her face, without grumbling, or, showing any frustration. Kudos to Crystal ! There are no second thoughts that if we ever had to re-visit this stores again, it would be ONLY because of Crystal. Thank you Crystal ! Keep up this dedication and customer-friendly approach always ! The Stores was clean and spacious and with nice interiors. Easy access from the Freeway.