Chipotle Mexican Grill

Great location right off Burnside in a shopping center with plenty of parking. A little bit of a line when first coming inside but they had great staff working very hard while keeping a smile on and accurate orders. I had a brisket burrito 🌯 which was fantastic plus I always enjoy their tortilla chips and Con Queso dip!!!

After waiting in excess of 20 minutes in line (Line was not long, I was the 4th person back), the person handling food had an open mesh mask (doing not any good). The counter was filthy. There was food spilled all over the place, ingredients were all mixed together. Then they run out of cheese and did nothing, no apology or discount offer. They were also out of salad dressing, not bothering to tell people after they already paid for their order. No signage of out of stock ingredients. A second employee couldn’t be bothered to keep his mask on either. I, along with two other people, left. What a disgusting restaurant.

This has to be the dirtiest store as well as the rudest team members. If I ran this Chipotle, it would be the best around. High turnover and closed for indoor a lot of the time or online orders only. Signs posted are not clear and say digital only. They do not specify hours or anything on the sign when they’re not serving indoors. Management should be aware how awful this one is. We go to Happy Valley because this one is so dirty, customer service is horrible, and they’re slow. I normally don’t post reviews like this, but this is long over due. Need management there at all times! Time to fix it!

They never pay attention to the details on orders and they are very slow. Almost every time I have done a to-go order in the past couple years, they have been wrong and it has taken about 30 minutes longer than expected. I used to love chipotle but I’m so tired of dealing with the poor service and poor management and poor set up at this location. I don’t have a complicated order but they can’t seem to follow basic instructions.

Bug and rotten tomatoes. I was annoyed that I had to order only digitally but OK whatever. I got my bowl and went out to my car to eat it. As soon as I opened it a fruit fly looking bug was coming off of the lettuce and crawling up the side of the bowl! I don't know... I just figured OK, I guess these things happen. I was willing to let it go... but I was looking closely now at every bite I took. Then I found (so far and I've only started to eat) 2 rotten tomato pieces -which would explain the fruit fly. See pictures. Gross. My whole order was around $18.