Waffle House

So this location - in Grenada, Mississippi. It's very hit or miss with its customer service. The food is great if you can get any though. I stop in fairly often, often I ask for biscuits and gravy - they never make the gravy for whatever reason, which is disappointing, unless the district manager stops in. He is friendly and has your food out fast.. I probably will not be back after this morning. I pulled in and waited ten to fifteen minutes in an empty store not realizing the employees were in their car. I shouted to see if anyone was there and even called. No answer. It was only after I took out my phone and recorded this short clip that they came running into the store. Very rudely asking why I was recording, as if -I- had done something wrong for wanting service. I was respectful and told them that I did it because I thought nobody was there and had called the location a couple of times while waiting inside. The waitress then rudely asks "What do you want?" While the cook proceeds to mention that she wasn't "sitting in the restaurant and waiting for customers at 4 am" It was silent and awkward while waiting for them to finish my food - which I feel like I was over charged for out of spite. And honestly felt out-numbered and threatened while waiting. I love Waffle House. It has been a favorite since I was very young, but I have never been to a location where no matter what time of day the service is slow and often rude regardless of if anyone else is in the store or not. Nor have I felt so cornered, threatened and unappreciated as I do here because I simply wanted service. So, the ball is in your court. Please make this place the Waffle House we all knew and loved. Your employees have really run this location into the ground and I won't be back there.

I didn't even get to find out how the food was. I sat at the counter, as all the tables were dirty, and after 10 minutes no one had even greeted me. While I continued to wait I overheard the woman beside me announce "you're not serving that to people are you? Let me smell that batter." "No, no. You can't feed that to people. It's gone sour." The people working didn't even apologize or offer to make a new batch. I left.

No one would look at me and my daughters when we walked in. We sat for several minutes and then walked out. No tables were being cleaned. The restaurant was not very busy. The workers seemed annoyed except for one young gentleman. The rest were all women of which 2 were busy cooking. The other 2 women were rude.

-Service is the worse. -Staff RUDE! NO MATTER WHAT SHIFT! We tried going 3 times... Everytime RUDE! Only ate once *see below* -Building was very dirty and old food under tables and counter. 1st time we went 5-12-22 at 4am, no employee's inside. They were in there car in the parking lot in the Handicap spot! One got out and told us there is no dine-in service. All the tables were dirty with previous peoples food and dishes. WE LEFT! 2nd time went 5-13-22 at 12pm, 5 employee's. None of them acknowledged we stood there or came in. 10 minutes we waiting due to all the tables and counter seats were dirty from previous peoples food and dishes. We stood waiting as a line formed infront of the cash register with us. And still no acknowledgement from any of the 5 employee's. They gossiped about others and were to busy talking to clean or seat us. WE STAYED TO BE SEATED PUT OF PRINCIPAL! 3rd time went 5-16-22 at 6:20am, 3 employee's. As we were parking, the 3 employee's stood there talking looking at us park. We got MET AT THE DOOR BY THE 1 MALE EMPLOYEE AND TOLD THEY AREN'T SERVING ANYONE and wouldn't let us in any further past the door. The other 2 female employee's watched and laughed. He said they are to busy to serve anyone for another hour. IT'S 24 HOURS AND NO ONE US IN THERE!