Sakura Express

Did not get to taste the food. Tried to order 3 times but the host kept interrupting me to answer the phone. Did not remember what my order was and was generally unpleasant. I can't say I felt welcome at all. When we finally completed the order, rather than process the transaction, the host interrupted us again to take another call. I had taken about as much of the disrespectful behavior as I could by this point and walked away. Will not return.

So I’m new to the area and I’ve never been to this restaurant before but I was craving some Hibachi and this was the closest place to my home. Well, I’ll NEVER spend my hard earned money with these people again! I had their menu at home that my neighbor gave to me months ago while shopping at the plaza. I called them around 3:47pm yesterday to inquire about the portion size of their UDON NOODLE chicken plate verses their Chicken Hibachi (rice) plate. From the start the 1st person didn’t understand my question, so after going back and fourth for 5 mins, they gave the phone to someone else. I told this new person what I had asked the other person and what I wanted and they told me that they can get that for me. They also reminded me that after 3pm, they ONLY do large sizes. I said okay, even though the UNDON NOODLE only has 1 price ($7.95) and it’s doesn’t tell you if it’s a small or large. So after we get the order in, I go to tell them my name (as stated before I’m new to the area and this was my first time ordering from this restaurant). While I was giving the person my name and correct spelling, she/he cut me of and said “We don’t take names, we give you number”. I was like okay, well what’s my number. They gave me a number and a price, I wasn’t shocked about the price because I know that you have to include taxes. So once I made the 10 min drive to get there with my dad, I pull up and there’s a sign on the door stating to ring a doorbell. I looked all over and saw no such bell outside. **My dad then goes next door the the Chinese restaurant New China (and boy is that another bad review coming up shortly). He tells me to open the door and call out to someone. So I pull open the door and there’s a table full of condiments and a Tip Jar (like someone can’t steal that) blocking you from coming in and I look to the right of the door and in the threshold is a doorbell. I rang it and 2 mins later this young boy (no more than 12 or 14 which is a school day, so that’s illegal) greets me and go gets my food. I give him $10 more than my bill and he brings me back a $1. I looked at him funny and that’s when he realized it was the wrong amount. He then preceded to go back to correct his mistake. I grab my change, bag and condiments and I left. It wasn’t until later in that night, when I saw my receipt that was taped to the bag that they over charged me $3(with tax). I went to call them but they had already closed for the day. So I called them today and the person I spoke with was very rude and belligerent. Then she/he (can’t tell because voice was high pitched but also had bass in it) tells me what I ordered and I said correct but the pricing was different from that of the menu. After going back and fourth for a few mins, the rude person says to me “ma’am I give ya back ya $2”. Umm NO, I was charged more than that and being that I don’t even in live in Goldsboro, I’m not coming back for $2 when there’s NO GAS around. So I hung up, they called me back like 10 mins later. Nope, you’re BLOCKED. I have the pictures to prove everything. Folks we have to STOP wasting our hard earned AMERICAN money on these outsiders and their establishments. #ISaidWhatISaid