New Japan Express

Came here yesterday to order the hibachi chicken & shrimp with rice. The rice will choke you if you don't add sauce or soy sauce. I had to add 5 packs of soy sauce to give the rice flavor & moisture. I had 5 shrimps, crumbs of chicken & more onions than meat. They are very skimpy with the food for the price & is definitely not worth it. You're better off going somewhere instead of paying for food that's portioned for kids.

I ordered the chicken hibachi and a side order of chicken dumplings. Everything tastes good but I noticed they hardly added any chicken. I would rather the restaurant charge more for the dish then not adding the normal amount of chicken. It was loaded with vendors and rice though lol. That is my only complaint

We ordered chicken soba, no vegetables. We were given chicken and rice. When we called to explain we received the wrong order, the man who answered argued with us and told us we ordered rice. We have eaten at this restaurant many times with no issues and order the same thing every single time, chicken soba with no vegetables. The man kept arguing. Then, the lady who took the order admitted that she didn’t know our actual order and guessed that we wanted rice. When we asked if we could go right back and get the correct order, we were told that they would give us the noodles but not chicken. When we explained that it’s a 45-55min trip because we live in Clayton and by the time we got back our chicken would be cold, we were told that they wouldn’t replace the chicken. We called back and asked for a credit for the chicken soba for future use and were told we could have one for a side order of noodles. We asked again if we could return the food that was incorrect and have it corrected. The man refused and argued again. Finally, after another 10 minutes of going back and forth, they said if we brought the food back they would give us the correct order, which is what we requested to begin with. Their customer service was something I haven’t seen in this area since we moved here a year and a half ago. We literally had to argue to get them to allow us to return and get the correct order. Lesson learned. When they give you the wrong order because they guessed, you just have to argue right back with them to get them to correct it. Asking nicely won’t work.

Food was cooked very nicely and delicious, albeit a bit pricey, in my opinion. I ordered the steak, shrimp, and chicken hibachi and I was a little disappointed by how little steak, shrimp, and chicken was included. If you decide to give them a shot, I'd suggest ordering ahead. The staff was very friendly, but I ended up waiting nearly 30 minutes when I ordered in person.