Cook Out

I really like cookout and my family enjoys it as a treat. However they're getting to the point where to order cheese bites it's just not worth it. It's our favorite menu item. This location has always skimped on them but it's getting to the point that is ridiculous. I actually called corporate and asked them and they told me the minimum amount of cheese bites in an order would be 8. Double order is 12. Usually I get six for a single order and nine for a double at this location. Tonight I got four very small cheese bites and two of them the cheese have leaked out.

I ordered 7 cookout trays and i got 1 cookout shake, 1 cheer wine and 5 sprites. My sprite was not sweet . It tasted like plain water. Another customer had came up to the window before me and complained about his sprite also tasting plain and the employee was able to change his drink but they couldn’t give me my drinks correct??? Aside from that , they also charged me for large drinks. When i brought this up to the employee, i was told that’s just how it is? I’ve been to cookout plenty of times and i’ve never received large drinks before & I’ve never been charged for a drink??? . I also ordered the cheerwine without ice and they completely packed all the drinks with ice. There was barely any soda . Never coming back to this location.

Tonight reminded me why stopped going to this location. To start with the girl taking my order had zero customer service and an attitude. Then I place my order and sit at the window while her and her friend just look at me and keep messing around. I asked for quesadilla sauce but they didn’t have any to go cups filled. Like really are you so lazy to put a little sauce in a cup? Then I get home and my burger was not what I asked for I told her exactly what I wanted and they gave me cheddar style. Then open my bag of cheese bites and as you can see from the picture is just as pathetic as the employees working here. This place was very good 10 years ago now they hire anyone and don’t manage this store. I get people are not perfect and mistakes happen but this is just pure lazy and pathetic.

I decided to give cookout one last chance & again, another mess up. I ordered 5 cookout trays and I asked for no ice on all my drinks and they still gave me ice . I ordered big double burgers for all of the trays and they put barbecue sauce on some of them . I didnt ask for it and I hate barbecue sauce . I was told the last time I came to this location that the drinks were 2 dollars without the cookout tray & I told the worker that I didn’t wanna get a drink but he told me it’s included on the price so that the cookout tray meal would be 7 dollars. That doesn’t make any sense . The past few times I’ve been here it’s always something that goes wrong, I rather starve than come back to this location from now on. It makes me mad I always spend 50-60 dollars on this just to always be disappointed.

We visit this place at least once every couple of weeks and majority of the time we are pleased with the meals. And I’m super glad they FINALLY started selling a full cup of quesadilla sauce!! I am happy to pay to get a full cup. But today I got the usual for my son and this is what one of his quesadillas looked like. And there’s barely anything in it!! I’m disappointed but don’t want to fight the traffic to go back. :(