Panda Express

I ordered my food 15 minutes before I got there on the app. When I arrived I waited another 10-15 minutes to finally get my order. No one acknowledged me when I first arrived to ask me about my to go order, I had to get someone’s attention and even after that it took almost 15 minutes to get it. In fact if I had got in the normal line as soon as I got there I would have got my food faster that when I got it. What is the point of ordering on the app when I still have to wait for it when I get there? That’s pointless and defeats the purpose of convenience.

The food did not look like what I expect to see when I walk in a Panda Express! My daughter and I ordered two plate-size meals today. I ordered double Orange Chicken and lo mien. The lo mien was so undercooked, I found it uneatable! The orange chicken was eatable but dry; it looked and seemed old. The staff was nice. We were greeted the second we walked in the door; we were offered condiments, etc. before leaving the restaurant.

Take the rating in context - this is a fast food restaurant. And within that category, this Panda Express had no faults today. Service was friendly and prompt - I even got two fortune cookies! Food was fresh and of the quality I’ve come to expect from Panda Express. Had the teriyaki chicken which came fresh from the grill, sliced with sauce on the side (or on top) as well as the chicken and green beans. Both were light and fully satisfying.

This is a solid Panda, the food is always hot and I've seen the staff switch it out regularly. Normally I'd give 4 stars when comparing to other local Chinese restaurants, but for some reason the other options in Frederick are expensive; roughly. ($3-$5) more than for an Entre than nearby towns. Here I can get 2 large sides and 3 Entrees for $32. You can't beat that value when feeding a family.