Wendy's

This location is super busy more then most of the time with longer then usual lines. You can eat at a sit in restaurant quicker most of the time unfortunately. I wish that Delightful would implement some type of outdoor order taking or double lines and change how food is prepared in the store for faster service.

Was lost in Franklin, Virginia, so we stopped to eat and get directions at their local Wendy's. Guess we looked lost because in parking lot we were approached by a person from neighborhood asking if we needed help. He even was going to have us follow him there so we would get there safely. Was impressed with his kindness. We all should be as kind. Pass forward.

Worst customer service I have ever experienced. Placed a mobile order for pick up because I only have 30 min for lunch so I excepted to be in an out. Got to the location and the drive through was ridiculously long for a Wednesday afternoon (placed order around 1:50pm). After waiting in the drive through for about 5 min, without any movement whatsoever, I decided to park and go in with hopes that it would be faster….at this point 15 min since I placed the order has passed. Btw I ordered a $5 biggie bag with an extra jr.bacon CB and a taco salad with small fries. I walk in and there were 2 customers in front of me who were still discussing what they wanted from the menu….they were going back and forth with each other trying to figure out what they wanted so the cashier was just standing there. I politely excused myself to the other customers so as I could talk to the cashier with hopes that my food was ready for me to pick up. The cashier was extremely rude and deliberately spiteful. She assumed that I was cutting the line because she disrespectfully started talking about me to her co-workers loud enough for me to hear. At that point I addressed her and explained to her that I did not “cut” any1 inline… that my intentions were only to see if my food was ready to go since it was a mobile order and I had already placed the order over 20 min ago. She went super slow and then didn’t even get my order right. I will never ever go back to that Wendy’s again. My point is … if you don’t like your job then get a different one instead of bringing your negativity to work and portraying it out to the public….btw the manager has no control over her employees….facts: 2pm Wednesday afternoon and you have 3 customers inside the store at the counter (2 of which are together) and approx 10 cars in the drive through. Facts : you have about 8 workers (of who I was able to see). Facts: You have a customer (me) who waited about 25 min to get a biggie bag and a pre made salad. Then YOU (management) allow your employees to treat the customers disrespectfully in front of you and YOU do or say nothing. Didn’t catch the cashiers or supervisors name because no one was wearing any name tags…not one employee. Wonder why?

I thought the girl who took our order was a bit rude. When we placed our order I had asked for a ranch and a honey mustard and when we got our food there were no condiments in my bag. So I went back to the counter to ask for some and she said aren't they in your bag? I said no ma'am. It's just kind of threw them on the counter. Not very good customer service ☹️

Past two times I've been there the only way to get service is through the drive-thru. The first visit was fine The second visit not so much. Older two plain chicken sandwiches and a had all the fixing once I got back to my destination. At this point wasn't worth the time driving back to get the order corrected hopefully next time they'll get it right.