Insomnia Cookie

Cookies were fairly tasty but probably not worth $20 for a dozen. Service was mid/mediocre. They misheard our order and gave us the wrong cookies. They refused to rectify the mistake because the cookies were already in the box. I figured they would just give us the two extra for free, but I guess not. The fact that we didn’t get the right cookies only hurt our insomnia, not help it. The cookies stick to jeans and easily stain. Birthday cake cookie didn’t live up to expectations. Also, we got a 14 oz carton of milk for about as much as a gallon at a grocery store.

We love these cookies. They are a little pricey but very tasty. I do want to mention, we drive up from Texas, every summer, to visit family. We went by the store today (Sunday) to buy some cookies but they were closed. The website said they were open from noon to 1 am. We pulled up at 5 pm and doors were locked. That was a little frustrating.

The ethnic, dark skinned girl wearing headphones working this past Saturday afternoon 6/18/22 wasn’t very nice or helpful. I asked a few questions and she acted like I was bothering her. She probably needs to find a new line of work if customer service isn’t her thing. Customers behind me were treated the same way. Cookies and ice cream were both overpriced and gave me diarrhea.

Insomnia Moorhead understood the assignment!! I live across the country from my mom and wanted to send her fresh cookies for Mother’s Day. The used a third party delivery service that for whatever reason didn’t get the cookies to my mom, so the amazing manager re-made the order and delivered it using store employees. My mom was so happy to get her cookies tonight, and I’m a happy customer of Insomnia Moorhead!

Cookies are probably good, I'll never know. I ordered an oatmeal, pulled out a $5 bill, and they told me they don't take cash. What the heck! As if I'm going to charge it, and then go home and input it in my check register, or charge it back to the company. No cookie is worth the paperwork. Seems like a really dumb decision by this cookie company.