Dunkin'

Horrible manager by the name of Lee, I asked for light ice and she slammed the counter three separate times and gave me a nasty attitude. Other customers saw this and proceeded to tell me “I saw that”. In the end she ignored my light ice request and on top of that did not fill the cups all the way to the top and added whipped cream NOT sweet cold foam. This is unacceptable. She saw me holding one drink that was already made and accused me of getting an extra drink, but when she saw that my order in fact had 4 drinks she backed off. I had another issue a few months ago where she gave me BURNED hashbrowns that weren’t even edible as they were hard as a rock. She told me to come back for a new set of hashbrowns but I didn’t because it was not worth it at that point. I never complain because I know the fast food business is tough, but this experience made me realize I will never be coming to this location ever again. It is sad that Dunkin is allowing the same manager with this number of terrible reviews to continue working here. It absolutely makes no sense. I saw another review with a photo of this manager from a few months ago and with the exact same complaint about the half-filled drinks. So it’s clear she does this on purpose. It looks like she still has not learned how to be a proper manager, so it truly baffles me that she is still employed here. As someone who works in customer service myself, I know this is not the way to treat paying customers. In fact, this is how you LOSE business.

Not so sure this lady is a Manager or not. However, she has a bad attitude and unprofessional customer service. I have been visiting this store multiple times and I love the staff and the former Manager. The former Manager always welcome us with a big smile and care our order. This lady is not! Too bad, this is the only store in Chantilly and we have to come here.

This store is pretty close to my home, and I like to go there frequently especially during the weekends for breakfast. This lady is so bad and treat customers in a tough bad ways and attitude l. She is not friendly, polite and respectful with the customers. Yell at us not only one, she always does that!!!