Panera Bread
1500 North Rock Road, 67037 - Derby
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Avaliações do Google (8)
I have to start by saying I love Panera. Tonight's experience was very disappointing. Ordered the pick 2. Asked for salad & pizza. It says online that pizza has been added to the pick 2. The drive thru informed us pizza was not an option for the pick 2. We told the girl at the window that the app said you could now get pizza on the pick 2. She just shrugged and said ok and that was the end of that. So I got grilled cheese. This is how I received my grill cheese (see photo). Come on Panera, you can do better.
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Ordered a Classic Grilled Cheese that was not toasted at all. Literally looked and felt like it was two pieces of bread with cheese that got warmed up in a microwave. Very disappointing.
Google
Went to Panera on 1500 Rock rd and had Joan as my server. She was really rude. Talked down to other staff and was cussing. Everyone seemed on edge and upset around her. I highly recommend NOT going here if she works there. I work in customer service and I was shocked by this behavior. She was short with me and just had a sour attitude. Definitely not what I’ve experienced in the past. I don’t think I’ll be going to that location or any she’s at ever again. 😤
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It took 10 minutes for an employee to come take our order even though there was no one in front of us. We ordered two salads and it took another 40 minutes to get the salads. There were no apologies or explanations of why it took so long .The Cobb salad that we ordered was poorly prepared and the dressing was in one specific spot of the salad. Very poor customer service.
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This was my first visit to this location. I went at about 6 in the evening. We went to get our drinks and there was no ice. We had soup and the spoons were not clean. I asked for clean ones and was told they only had 1 clean spoon. I was handed that and it was dirty. Settled for plastic. Very disappointed. We were the only ones in the restaurant. I can see why. 2 workers and they didnt seemed concerned about anything. Not a good impression.
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Need to teach staff the difference between a pinini and a toasted sandwich. Tired of getting a soggy toasted (kind of or warmed) rather than the pinini I ordered. Take pinini off the menu if you can't make one.
Google
Very bad service today, I have no idea what's the problem
Google
Restaurant was too busy for their short staff. I felt bad. They didn't have enough crew to keep the floors clean, the men's restroom was hardly usable, stall not clean, paper towel roll just placed on top of the broken machine, nobody greeted me upon entry and took 10 mins to get my order in for a cup of coffee. Decided not to get food and just waited until our meeting was over and went somewhere else that doesn't have over priced hospital food.
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