Starbucks

Hardworking and amazing staff! I had the pleasure of coming to this Starbucks because I am ✨OBSESSED✨ with London fog tea lattes. I usually visit the one off teasly but they ran out of this tea so I decided to try this Starbucks. First things first- It was absolutely crowded and insane. I saw so many people be rude to the staff as if they couldn’t look around and see the chaos? Despite the rude customers,the staff acted professional and fast. As you can see in the photos- orders were coming out FAST AND READY. One employee didn’t have a voice- and their teammates noticed and stepped in to announce the orders. That’s teamwork luv ✨ I wanted to make this review to say how amazing and hardworking the staff is but when I tried my drink H O L Y SMOKES it was so nicely blended as if someone took an hour to make it but it came out in 10 minutes. I know London fog teas take a decent amount of time to make so that’s why I order ahead but good lord these guys know how to make a tea. TLDR: Don’t come here to blame staff for it being packed when you can clearly see the parking lot before you come in 😘 But if you do come, just know they are the most hardworking and amazing staff I’ve ever seen- They still manage to get your order in a timely manner as well.

Friendly staff, except they never seem to be in a rush or worried about wait times. Slower compared to any other Starbucks. I visit this location 1-2 times per week, the only thing this location has in stock is excuses. It’s impressive how they never have anything that you order. The most basic ingredient for coffee, yet they are always out of something. They are quick to tell you an excuse for not having the items. Never had this issue at any other location. Also the one time I ordered a breakfast sandwich it was still frozen in the middle.

I'm not sure if this is a consistent issue or not, but it took a long time to get my drink. It was just a cup of coffee. I ran out of time and had to ask for my money back. The staff was polite and no issue there. I would say that I will try again, but I'm curious if those that come inside to order are put at the bottom of the list to those that order in the drive-thru. I went up the road to Sweetwater's Tea in Denton and had my drink almost as soon as I ordered it.

Excellent experience at this Starbucks today! My drink was terrific but what made it great was the OUTSTANDING CUSTOMER SERVICE from the barista who took my order. I arrived around 5pm and the Drive Thru line was long so I ordered inside. It's great to be received by a courteous, positive, and friendly person who is truly happy to serve. I didn't get the employee's name (didn't see a name tag) but his tshirt with "Soooo Got Coffee?" prompted a chat about the Rewards Program (will renew!). Thank you for a great experience in these rushed and hectic times ~ it made all the difference in my day!

Ordering ahead isn't worth your time. The coffee is fine, but the time it takes them is excessive. We ordered 15-20 minutes ahead of time and still had to wait over 20 minutes after the expected ready time for our coffee. Staff was slow moving with the exception of one person. The drive through was fairly busy but there was almost no one coming in through the store line. I won't be using this store anymore.