Panera Bread

I took a few photos of how absolutely disgusting their dining areas were. Never have i ever seen a more disgusting environment to eat. Sorry to be rude. But that was absolutely terrible. No tables were wiped. Seats were covered in crumbs and dried food. The tables were so close together you could hardly walk thru them. The floor was caked in food under tables and walk ways. Trash all over. The lemonades we paid for were all empty and just got soda because they said it would be a wait. Our chicken was under cooked, pink and rubbery. The bread was ok/hard. The cookie was rock hard and past expiration date on it. We took it back up the new was still was hard and kinda unpleasant. my daughter mac n cheese was extremely hot and cold and not heated well and she didn't finish it. My receipt said a bread side, we got chips. Didnt mind either way for the side choice. They set our samiches on oyr napkins so they were full of the dressing sauce that dripped. I mean overall it was terrible in almost every way. Thanksfully the other paneras i know have been better so im not completely grossed out by the company. But I will not be back to this location. We were customer #34 not long after opening for the day. I hope this gets taken care of. My favorite part was seeing over 5 people sitting in the front by the doors talking at the table. While a couple of workers were behind the counter. As well as the girl that went to wipe a table behind us almost just dangle dusted 1 small table off and walked back to the back when almost every table was filthy. 🙃

Terrible service. How is it possible that 4 soups and a Mac nCheese takes 50 minutes? We preordered for curbside pickup and still sat in the car! Don’t you just scoop the soup from the large urn it’s kept in to keep it warm? TERRIBLE! It wasn’t even prime rush. Very disappointing! Even after calling to ask where the order was, the employee was very rude and hung up on me. WOW! So much for this place….

At first doordashing from Panera to the customer was great because every time I came here to pick up it would be done before the pick up time or at the time of pick up time. But as of recently (about a month) and still on-going, they can’t quite seem to get the grasp on finishing the food at the correct time for delivery services. Every time I’ve gone there in the past month I’ve had to wait there 10-20 minutes after the pick up time. Essentially they can’t do their job correctly!! It’s absolutely ridiculous and you have most definitely lost all or any possibility of me being a costumer here. As of today, I went in to pick up a DoorDash and the pick up time was 11:05 and I did not receive that order until 11:14 (not even a long wait compared to how long I’ve had to wait before). I would’ve given them a two star review if the middle aged chunky African American women hadn’t been rude to me. She handed the order to me and I told her thank you and to have a nice day and she just glared at me and then turned away. That can simply turn a bad experience into a terrible experience because it makes it seem like they’re not doing any aspect of their job correctly.

Note to self: do not stop at this Panera on your lunch break or you will be late to work. I have been going to this Panera for a very long time, and have never had any issues with it besides the last two times I have been there. Expect to wait about 20 mins for your food to be ready as this happened to me both times. Today they didn’t give me a fork for the salad that I ordered. They even had a sticker on the bag that had “utensil check” checked off, and signed by someone, and the manager was the one that handed me my food. The time before this my Chipotle Avocado Chicken sandwich still had the peel of the avocado on it. I don’t know if this location is having problems now because of a new manager (I have never seen this manager before) or what is going on but I’m disappointed that this Panera is going downhill.