Perhaps A Wrap?

I stopped by McDonald's Wednesday again, the first time I gave them 5 stars this time food was awful. Fish sandwich taste like it was old just sitting. The 10 piece nuggets taste like rubber and very dry, I stopped to take food for my lunch at work. I would have took everything back but when I got off McDonald's would have been closed. I took one bite from the nuggets and stop eating them. The fish sandwich you could barely see or taste the tartar sauce. If I wasn't off the next day and lived in that area I would have taken the food back. I actually held on to the nuggets to return but just went on and threw them away. The drive thru lines were long how can the food taste old? What you just stop cooking? The fries at least was good

So I went to this location and ordered a spicy chicken sandwich, Mac and cheese and fries with a drink. I get home the Mac and cheese looked like it's been sitting and wasn't even cheesey like it should be. The sandwich was nasty I had more breading then meat. The only thing I was able to eat that was good was my fries! I don't know what's going on but I'm highly disappointed.

By far the worst Chick-fil-A I’ve ever been to. Line is always around the building regardless of the time of day. Could hear the manager say “F*ck this” multiple times. When he took my order he was very rude and short with me. Not exactly the service Chick-fil-A is known for. The McDonald’s nearby has faster and nicer service. Corporate needs to get involved ASAP.

This location used to provide top tier service and food. I'm really not sure what happened. The drive thru in the evening is super slow. I sat in line for almost 40 mins to finally get to the speaker only to not receive the typical warm Chick-fil-A greeting. My order was not repeated back to me so I knew this was going to be an issue and I was right. The drink was full of ice even though I requested no ice. I didn't receive the salad toppings that are standard with my salad, but received 4 packets of dressing I didn't ask for? My brother's sandwich was lukewarm and looked like it had barely been cooked. The fries were limp. Just a very disappointing experience especially with the amount of money spent on the food. I will bypass this location moving forward and frequent the one on North Druid Hills where the service and quality is always up to par.

Every time I patronize this location I know I have to check my order because I know something will be missing and every time without fail…something is indeed missing. I’ve even ordered through Ubereats and still had items missing. Items are fresh but the customer service at times is subpar too. Used to be my go to location because it’s super close but now I’d rather go out of my way to another one.

Absolutely horrible service here recently with the nail in the coffin being today. I went through the drive through today right at 5 and was trapped in the drive thru for 40 minutes! The line for the drive thru was double wrapped around the parking lot and out into the street by the time I left. The ladies trying to take orders on the iPads had horrible attitudes and kept saying their equipment (iPads and card readers) were dead. There was a ton of staff outside of the building just running around and taking pictures on cellphones of the line and cursing. There were 5 employees hovering around the drive thru ordering area. 2 employees holding open the door to the building and just looking confused and 3 people outside of the drive thru window “passing out food” (standing around). By the time I made it to the window, they tried to charge me for someone else’s order and give me someone else food. They finally found my order. After all of that there were no apologies to those of us in line. No discounts given. Nothing. Gas is FAR too expensive to be in a drive they for 40 minutes. And of course, once I got home, my order was missing items. I will not be returning to this location. It has gone downhill FAST.