Subway

So I normally wouldn’t do this yet I am a Customer Service Consultant and I have been in this business for over 15+ years and this experience was ridiculous and did not in any way show the expression of true customer service. My son frequents Subway often. He loves their sandwiches and purchases the same sandwich from them weekly. Unfortunately, this particular location he has had poor experiences with to the point he stopped going. He needed to order online due to vehicle needing to be serviced. He order two Black Forest ham sandwiches online. It gave a time they would be ready. Pulled up a few minutes late - sandwiches NOT ready. Ok, give them time to make them while running to the convenient store. Return to get sandwiches. He works overnight so sleeps before getting up on his day off. Gets up (Subway is closed by now kind you) to eat his sandwich where he gave specific instructions and NO MEAT is barely on the sandwich, NO LETTUCE , one small slice of tomato and asked for extra oil/vinegar and sandwich is dry. Disappointing after waking up to eat your sandwich you paid for. I, mom says while he’s asleep I will call/go up there to fix the situation. I take pictures and show the employees (same ones from the day of order) and I’m told he cannot get at least ONE of his sandwiches remade because he didn’t bring the sandwich back. The story was closed by the time he woke up so how could he. Then, no apology just excuses. Asked to speak to management said they couldn’t give number or email out. Asked for management to call me…absolutely NO PHONE CALL(which I already knew they wasn’t going to be one). I have had items missing from a salad at Jason’s deli when I did a pickup for my order. Got home, saw what was missing called and there was no problem. Made me a NEW salad and on top of that DELIVERED the salad to me at no cost! Now that is customer service! I have money… I wasn’t trying to get over; it was the principle of showing good customer service. I’m appalled at the name Subway showing this type of service. And their vegetables are not fresh like that anyway especially consistently. All of those connected to my business and family will never attend this Subway again. Definitely need better more mature and informed management.

The food looked old and the bread was crumbly which let me know it was stale. The employee had on a tank top and rip off pants, I was wondering what happened to the dress code that was enforced for subway workers. My daughter was sick after eating here, so this will be my last time in this location. It’s crazy to see the state of this subway, I worked at Subway as a teenager and there used to be high standards back in the day. Such as freshly cut veggies daily, fresh refrigerated meat, bread made each morning that was discarded each night, and, cookies made daily. We also had a dress code with a required subway shirt, black pants only, name tag, and a cap on our head.

I did a order online pickup from here and might I add I spent a lot. This was my very first and last time patronizing this location. They barely put any toppings... I've seen some locations that give you a little meat and a lot of veggies. This location gave a lot of literally NOTHING... The never go back here deal was sealed when I submitted a complaint and they responded that they apologize and that the employees are trained to only add a certain a of toppings. If the sandwiches I had was what they teach them to make them I know I don't belong coming here...Worst subway sandwiches I've ever seen.

Sadly lacking all around.. Almost every table was dirty.. The kids high chairs look like they haven't been cleaned in months. They were not stocked well at all almost everything was empty. The customer service was extremely sad. The poor girl there looks so sad I asked her if she was OK.. I feel they all need to go through training again and they all need a hug.

I came to get dinner for my family everything was great unti I went to put vegetables on my sandwich they only had tomatoes green peppers and onions everything else was out and I felt obligated to buy a sandwich I wasn’t going to enjoy … it would have been different if when I walked in and they would have told me they were out of almost every veggie and giving me a choice to leave . What makes it even worse their is a grocery store right their poor management for sure vey Unsatisfied.

I’ve been coming to subway since I was a little girl and i have always received great service from behind the counter with a great handle on making the sandwich perfect. However, i come to this location and receive customer service that they don’t want to be here and blame the poor handling of the sandwich on the sandwich choice. Yes it does get a little soggy from the meatball selection but the sandwich fell apart on the cutting of the sandwich. I have had many meatball sandwiches handled at other subway locations and if tore like the one I saw they were quick to over to replace and maintain a kind attitude. I was afraid to ask to make another sandwich because it seemed to much of an issue to remake. I know subway has great customer service but it was not met by this individual who only came to work to collect a paycheck. Quality over quantity is the key and this location won’t meet that with the attitude of the associate handling the sandwich. Treat the situation on how you would like your sandwich prepared and how you would like to be treated if you were the customer experiencing this attitude from an employee and the handling of your sandwiches.