Subway

We just spent several hours in the emergency room with family and were so relieved to see that subway was open until 10 PM (this was 9:45). That is until Mike told us upon walking in the door that he "was too busy and wasn't taking anymore orders tonight." There was one couple in front of us waiting to order aside from the couple whose sandwiches he was making. As someone that has worked many food service jobs, I was appaled by this refusal before closing, because that's not the expectation anywhere I've worked. I will be reaching out to the manager for the franchise owner's number, because I would not want my employee's turning away customers before closing, especially not so rudely.

I've reviewed over 500 restaurants on Google and rarely give out 2 star reviews.. Sadly Subway in Colfax gets 2 stars. I made an online order here for $30, and when I showed up I was informed their toaster oven was broken and that they can't toast any sandwiches. The employee said "they were going to call me, but they were kinda busy" and he was outside shoveling snow so he thought the other employee had called me when they didn't. (THEY WERE NOT BUSY BY THE WAY) SO Instead of calling the customer (me) to let me change my order or to let me know that they can't toast sandwiches, they made the sandwiches anyways "Untoasted" A subway sandwich is drastically different when it's toasted, compared to not. They are required to call customers in this situation but they didn't care and they didn't want to. Not only that, but I told the employee I wanted money off my order or a coupon for the next time I come in because of this mess up. He called the manager (DELTA) and she said NO to taking money off my order and NO to any sort of coupon for next time!! All they did was write down my name and say that the next time I'm in they'll "try" a coupon. This is not my first time experiencing this type of terrible service here! This Subway is poorly managed, has employees who don't care about their local customers and they don't care it seems. I'm never going to this subway again and I suggest you do the same.

I understand being busy, but charging for a full cup of soup and only giving out half a cup is wrong. And my mom's sandwich only had like 6 tiny pieces of lettuce on it. Not to mention if you can't remember the information being given to you...how are you a manager? This subway used to be great, not living up to that anymore!

I've been to this location twice, one being a 4 or 5 star visit the other being a 1 or 2 star visit. The first time I can here the emoyee working was pleasant, the store was clean and the service was efficient for being late at night and being the only employee there. On my second visit the employee was not as pleasant, the store was dirty including the sandwich line and there were multiple mistakes being made during the making of my food. It's important to think about what the customer sees when they come into the store to make it a good visit, and to keep a return customer.