Bojangles

I go to bojangles central each Wednesday and order the same thing. 12 pieces of chicken with 6 biscuits and 12 supreme chicken strips with 4 biscuits. This evening was the most exasperating experience I’ve ever had at a fast food drive through. No matter how many times I repeated the order they could not ring it up correctly. Even when I repeated it face to face at the drive through window they couldn’t get the order correct. Finally a manager came from the back and took my order. She asked me to drive around to wait at the front. I drove around and waited fifteen minutes. I finally went inside to ask for my food or my money back. Three different women asked some person in the back if they had filled my order. The woman in the back asked if it was for….. and then said a derogatory comment not knowing I was standing there in front of the register. They finally gave me my order but kept my receipt so I wouldn’t be able to do the survey. So that’s why I came to the website. They shorted me 4 biscuits on top of the delay and the insult. If any potential customer is reading this I recommend driving a little further to Zaxby’s or Chick fil A.

2nd time trying Bojangles. The place was empty so the service was incredibly fast. The dirty rice was delicious and mac n cheese alright. The chicken was crispy but very bland. They get 3 starts because my biscuits was overcooked and hard as a rock. Personally, the biscuit is the best part of it all so that was a huge bummer. Perfect mix between KFC and Popeyes

I pulled up to this location around 7:44 a.m. and was told that I would have to wait 10 minutes for biscuits, which I think is ironic for a place that serves biscuits from open to close. I waited longer than 10 minutes, which would not have been as frustrating if people behind me had not received their food first. The employee who delivered my food to my vehicle did apologize for my wait. That's the only reason why I didn't go inside and demand a refund. Also, when I opened my biscuit, there was melted cheese on the wrapper. I ordered a steak biscuit.