Burger King

No wonder this location has such a terrible rating...I used the app for the chicken sandwich for two coupon and the accepted it at the drive-though. But when I got to the window, I was told they were out of the chicken sandwich. So I asked politely if they could simply make it fish instead of chicken. Easy solution to an easy problem, right? Nope. The manager, who looked all of 16 years old, told me he couldn't do that because of inventory count. Seriously? So I asked about having now wasted a coupon code and he said, "Just wait wait until I cancel the order and try again at another location". What happened to customer service? You care about a dollar worth of inventory for an easy swap more than you do about keeping positive customer relations? Don't go here. Just on principle. I haven't read the other customer reviews but just having a 3* rating alone should make anyone wary of how this place operates. If the owner reads this or other reviews, how about considering your customer's needs as opposed to your own and hiring people who understand that as well It's a shame because we just moved nearby but now I'll make it a point to never come here because a child manager refused to swap fish for chicken just because of counting inventory.

Went for breakfast, asked for a French vanilla iced coffee my coffee is so strong and no vanilla was added. Tastes just like a cup full of expresso and water. Also ordered two hash brown sides and those orders are so hard i sworn it had chipped my front tooth. I tried calling and no one answers. Terrible.

Gave order. Drove to 1st window. Waited for 10 minutes. So drove to what I thought would be 2nd window but was door. Employee came out and told me my order was ready but I would have to drive back around, get in line behind 5 other vehicles and wait to get my order. They also forgot to put one item with my order so I had to wait again until finally got my order.

This morning around 7:40 am, my son and I stopped by this Burger King location. We ordered a sausage biscuit meal with an apple juice, two additional sausage biscuits, and a three piece French toast sticks. I was not bothered that the juice was in a kiddie pouch, but my 17 year old was in shock. It did not matter they charged an additional 49¢ for the Apple juice because I saw it on the screen, even though the cashier did not say anything. In the beginning, the cashier had a sausage, egg, cheese croissant meal on the screen. I had to tell her, ma'am, it is just sausage biscuits, not croissants and no eggs or cheese, please. We got the order, I said separate yours and mine, please. I dropped my son off at school and I went to work. He opened his wrapper and there was a biscuit sliced, but no sausage. I was shocked. So, I checked my wrapper, my biscuit was not even cut in half. That biscuit was so dry looking, hard, and cold (pictures below). I do not know who is the manager is because I keep calling and of course, the line is busy! I stopped patronizing this location for breakfast because this is not the first time they have messed up our order. However, I mean it this time. I am not spending my money here again.