Pizza Hut

The staff that were there were good, but it felt like their management set them up to fail. I called in a carry out (after trying and failing to place an order online for 25 minutes but that is not this locations fault). Pick up was for 830, but I did not get the ordered pizza until 920 pm. The order was incorrect and barely cooked but I didn’t want to wait another hour to get it corrected since it had already taken 2 hours to get 2 standard pizzas. The staff I dealt with was great but it felt like he was carrying the whole shift. He mentioned several folks had quit, not shown up, or left with hours left in their shifts (including the manager) and they were forced to have staff working outside their training. Hopefully this locations leadership see this and choose to make some changes that support their staff and improve customer experience. 2 hours to get an undercooked and incorrect pizza was ridiculous.

Restaurant was clean, pizza was good. Deducted two stars due to service issues. The staff were very nice however there were issues with things not being brought to us, like enough plates, a requested menu and then the biggest issue pizzas being brought in boxes when our order was for eating in. This made it very hard to serve four people at a booth because we had to open the boxes one at a time and the lids to the boxes made things almost impossible. When the server brought the boxes she said there was something wrong with their computer so the kitchen couldn't see if orders were to go or for eat in. She knew it was for eat in so I am not sure why she didn't fix the problem before bringing our food in boxes.

I wasn't really happy, kinda disappointed!!! The Salad Bar is missing so many items that I loved having. Thicker Cheddar Cheese, that fine cheese has no flavor!!! No Cottage Cheese!!! No Sunflower Seeds!!! No Crackers!!! And I was so sad, I don't remember seeing Tomatoes!!! 😢 I realize some may be hard to get, because of the COVID situation and all. But man, I Pray Y'all can restore those items. God Bless Y'all

I haven't been to a pizza hut in decades but it was Christmas eve and my husband and I were driving home to Austin.i dont know his name but I will refer him to him as Big Boy. Big Boy was the best employee and very attentive. Of course the food was just like I remember amazingly delicious. We had a fabulous time sitting at the bar on Christmas eve in Caldwell. It was the best ever!